Rim Brake Track Manufactruing Mistake Corrected
For U shape rims braking surface issue last month (the beginning of Sept 2013), it is the clear coat painting on the braking track. So, the painting becomes peeling off after a few days. It is not allow to paint the brake track.
The U shape 45mm clincher rim is very popular, there are quite a few orders, and the painting is too busy to finish orders in time, that is why we had one new guy added to do painting on U shape 45mm clincher rims.
He is not familiar with painting process. He just paint the road rims the same as MTB rims. He did not know that, for road rims, there will be braking track surface left for braking. The painting can not be applied on the braking track surface. So, one batch of U shape road rims are painted at braking track surface last month. And it caused the braking surface issue.
We are very sorry about this issue. Now the painting line has strict process guideline, to prevent similar issue happen again. And the QC department has added "braking track surface check" to the QC check list, no painting material on braking track surface.
We know the performance for braking track surface is important for road bicycle rims clincher. Our production problems are fixed, and the braking surface is good now.
Here are the pictures we made these days:
We are arranging replacement rims for the customers that have braking issue.
In the past, there is no this kind of issue for U shape 45mm clincher rims, except the batch of last month .We are very appreciated for the great support for some customers’ support. They trust us , and still accept replacement rims after we solve this issue.
For the 45mm U-shape clincher rims shipped before September 2013, there are still no any complaint from customers. They are still riding well.
We will keep improving the quality of products and professional service. It is always what we need to do.
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John 2013/11/11
Light-Bicycle 2013/11/12
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