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Feel free to contact us for any questions. We are here help.

Light Bicycle has well integrated the professional teams located both in China and North America to provide customers with efficient support for aftersales issues. North America customers could receive our warm local service without geographic inconvenience.

Click here to learn more about the differences between Global and the North America warehouse.

Global Warehouse



B Unit, #10, E-commerce Valley, NO. 84, PuLin Road, Guankou, Jimei District, Xiamen City, Fujian Province, CHINA

sales@lightbicycle.com
support@lightbicycle.com

+86-18030305013

+86-0592-6254228

light_bicycle

North America Warehouse

support@lightbicycle.com

+1 (253) 216-2535

COMMENTS

N

nich 2020/03/24

Hello Is the 56T ratchet upgrade for your DT Swiss hubs a genuine item made by DT Swiss, or is it a 3rd party made item? Also will you also include the original 18T ratchet in the shipment box? Thanks


LightBicycle 2020/03/24

Hi Nich, For 36T and 54T ratchets, they are genuine from DT Swiss. We buy from DT Swiss directly.If you order wheelset with 36T or 54T upgrade, we can include the original 18T ratchet for you. Which bike wheelset do you like? You can list your order specs here, i can work on invoice accordingly for you. Thanks, Lightbicycle


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V

Vitaly 2020/03/21

Hello from Russia! How are you? Is everuthing ok? Can I order a wheelset from you? Your site calculated 600 euro. Does whis include shipping to Russia? Oh? and is eberything ok with the shipping?


LightBicycle 2020/03/23

Hi Sir, Everything is alright here. Both our factory and office staff are back to work now. You can order any wheelset you want. Do you have the configurations figure out yet? The cost you see on the product page is only for the wheel cost, you can see the shipping cost when you go to the cart page/checkout. Which bike wheelset do you like? Thanks, Lightbicycle


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D

drew 2020/03/19

https://www.lightbicycle.com/site/share-cart?id=1288 Can this bike be built with novatec d791sb/d792sb hubs 12/100 and 12/142 with 28 holes front and rear , 6 bolt disc red hubs? ship to texas, usa


LightBicycle 2020/03/20

Hi Drew, Yes, we can build the AR46 (21mm internal/28mm outer width, 46mm depth) 700C road disc wheelset that you desire. The wheelset cost would be USD609.4/pair.But D791SB/792SB only have J-bend feature, will this be ok with you? Thanks, Lightbicycle


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S

Samuel 2020/03/17

Hello, i am interested in a pair of your WR45 rims with 28 holes front and rear in a ud matte finish. What would be the final price including tax pre paid shipping to Germany with tubeless tape and valves? How long do you need to ship them at the moment? Looking forward to your answer! Best Regards, Samuel


LightBicycle 2020/03/18

Hi Samuel, It is still okay to ship to Germany. We just sent you the quotation for WR45 gravel bike rims to your email address. Please check. Thanks, Lightbicycle


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J

Joe 2020/03/17

How are things affected during the current outbreak of corona virus (COVID-19)? How long would an order of rims take to be shipped to the US? I am looking for AR36 hookless bead rims


LightBicycle 2020/03/17

Hi Joe, As you might've learned, the COVID-19 situation is much better now in China than the rest of the world. And our production line is back on normal, you will expect some delay in the production because of some previous orders. So it would typically take 15days for manufacturing. The shipping and delivery process is significantly affected by the local situation. It would take 2 weeks or so under the current situation. If it is US, the delivery is normal as usual (around 7~12 days) to arrive. Thanks, Lightbicycle


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B

Bernard 2020/03/08

Hello, I have a wheelset from you with Novatec 711Sd/712sb hubs. These hubs are with 5mm QR and I would like to use these wheels with 12mm axes; Can you provide me the end caps conversion. Thank you Best regards


LightBicycle 2020/03/09

Hi Sir, we have revised the invoice for your road disc 25mm wide wheelset 700C. Please check email and let us know if you have any questions. Thanks, Lightbicycle


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T

Tony 2020/03/07

You can make rims without spoke holes. So that for tubeless do not need rim tape? Then how does some fit spokes (eg Campagnolo have "momag@ and use magnets) Thank you.


LightBicycle 2020/03/07

Hi Tony, Thanks for reaching out! 1. You don't have to use tape with no holes on the rim bed. 2. We have this post that includes all the things you need to know (tutorial video included) about the tubeless rim (with no holes on the rim bed). https://www.lightbicycle.com/newsletter/TUBELESS-READY-OR-TUBELESS-RIMS--WHAT-S-BEST-FOR-ME.html Thanks, Lightbicycle


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F

Fred 2020/03/05

I'm confused about the difference between ordering from the Global vs North American Warehouse for delivery to North America, For example, the same build using AR46 rims costs 954 USD from the North America warehouse and 665 USD from global. That's over 40% difference. I see that the North American option includes tax, but that difference doesn't account for the 28 USD difference in shipping plus customs duty. Or does it? Please advise.


LightBicycle 2020/03/06

Hi Fred, Would you tell me the configurations details so I can explain the difference to you? Currently, we offer different hub options for the Global and North America warehouse. The cost is basically the same for the same hubs, only the North America warehouse price is with USD40 Warehouse Transfer Cost & USD50 Wheel building ($90 totally) added. So, are you compare the same exact configurations? Thanks, Lightbicycle


F

fred 2020/03/09

You are right in that I missed that some options had been substituted. I'll look again and be in touch - thanks for the thorough explanation


LightBicycle 2020/03/09

Hi Fred, Thank you for your understanding! Thanks, Lightbicycle


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M

Marco 2020/03/05

im looking to buy some wheels and noticed there's no in stock. how long would it take to arrive to Los Angeles 90041 after placing order? im looking at the wru55c02. does the wheels come with decals or no? I see there is an option to add or no. if I don't add do they come without any logos? do the wheels come with valve stems or I have to pay extra?


LightBicycle 2020/03/05

Hi Marco, Thanks for reaching out online. 1. Normally, the order is completely customized and full of hand-made which requires around 14 days to go through plus another 7~12 days for delivery. Naturally, since China was largely shut down for more than 1 month, there will be increased shipping pressure so we'd anticipate some delays. But we will have fast Fedex shipping option in one week. And the shipping cost is not expensive either. 2. We could do the bike rims or bicycle wheels without any decal if you want. And I could offer the valves and tubeless tape for you freely. Thanks, Lightbicycle


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F

Filip 2020/03/04

Hello, I would like to know the TPP for Germany, if i want to buy the AR56 Disc with DTSwiss 350 hubs, 18T, 28H, thru axle 12/100+12/142, Sapim Cx Ray Spokes, etc. Totaling at 727$. With regards, Filip


LightBicycle 2020/03/04

Hi Filip, We have worked on the invoice for this road dis wheelset and with TPD delivery. Please check your email. Thanks, Lightbicycle


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