- Global Headquarters
- North America Office
The Light Bicycle Global Office, warehouse, and factory is located in Xiamen, China. Our Global locations handle every aspect of rim development and manufacturing as well as part of customer service, marketing, rim testing, wheel building, and web development.
The Light Bicycle Global Advantage
- Product variety
- 100% customizable wheels
- No warehouse transfer costs
- LOWER WHEEL BUILDING FEES (USD 30)
- Worldwide shipping
- More delivery methods
- More responsive to market trends
R&D: Your Feedback Matters
Market trends, updated industry standards, and customers’ advice are great resources for us. We meet every other week to filter all the comments and advice addressing what’s in need and deal with the most mentioned and feasible ideas first.
The market requires more safety, which is product testers’ responsibility. When a prototype is introduced we conduct a series of destructive and non-destructive tests to gauge the structural performance of the new diameter and explore the impact limits.
Production: Quality Is Top Priority
From material cutting, rim layup, molding, hole drilling, to detailing and finishing, we have established a traceable system to record who has completed each step in the manufacturing process. We are very involved and proud of what we are making.
We perform quality control at each stage of the manufacturing process. Weight control is essential for super-light rim makers, and weight measurement is a routine at the end of each stage.
Customer Support: Help You Get the Best Suited
Order Placement Assistance
Great listening skills and well-trained knowledge of our products are the basic requirements of our salespeople. Cooperating with our North American team, we achieve an almost 24-hour online service to be more responsive to your needs and help you choose the best suited.
We are responsible for receiving and processing incoming stocks, final quality inspection, wheel building, and the packing and shipping of orders. Every Light Bicycle rim has been carefully inspected from finish to trueness; every wheelset has been well laced, stress relieved, and trued before packing.
After-Sales Customer Service
Our attention to detail continues after the sale, with shipping address confirmation, shipment tracking, and warranties. We are here to listen and troubleshoot. We believe in striving to provide the best service, and that means always improving.
We want to build a more user-friendly website to improve your shopping experience, increase your access to cycling-related info, and include you in new launches. If you have any questions or suggestions regarding site design, products, and blog content, please let us know in the comments.
Meet Our Team
How to Buy
When you head to a rim/wheelset page, you may see two tab options: “Global” and “North American”, which means that the item is available from both warehouses; when you see only the “Global” tab, that product is only available from our Xiamen factory. Both warehouses ship products worldwide.
Light Bicycle’s North American warehouse is nestled in the heart of British Columbia and surrounded by some of the finest riding in the world. With a team of avid riders, Light Bicycle offers everything from customer service and after-sales support, to warehousing and high-quality custom wheel builds.
Our mission is to build the highest value carbon rims in the North American market. We assemble the finest parts the industry has to offer and package it into a premium level wheelset.
The LBNA Advantage
- Domestic customer service and support
- No duty or brokerage fees from China
- You are buying from experienced cyclists
- We run a lean operation to keep costs as low as possible for our customers
- We choose wheel builds that have the best overall performance, maintain healthy inventory levels and ship quickly
- We work with UPS and offer all of their shipping levels including overnight service across North America
North America Team
Our base rim pricing is exactly the same between the North American and Global locations. When you select the North America tab on our website, a warehouse transfer fee is added. This helps us pay for the transport/customs/duty/brokerage fees involved in getting the rims to another country.
How to Buy
When you head to the rim or wheelset pages, you will see both a “Global” and “North American” tab options for the product if the rim is stocked in both locations. If the item is not stocked in North American, only the “Global” tab will be available and the rim can be ordered from our Xiamen factory regardless of where you are located.