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MOST FREQUENTLY ASKED QUESTIONS
F A Q
Can I purchase rims without holes on the center channel?
Can I get a custom spoke count? Custom angled hole?
What is the difference on UD, 3k, 12k weaves?
How about your braking track on road rims? What temperature can it handle?
How do I choose the best MTB rim for my style of riding?
What is the difference between an asymmetrical and symmetrical rim?
Symmetrical rims utilize standard drilling practices and do not compensate for the offset hub design. The result is a wheel build that may not be as strong as an asymmetrical build, but comes as a more cost effective option.
How are Recon Pro rims better than the standard Recon rims?
All of these improvements coupled with an updated asymmetric profile shape has allowed us to extend our standard warranty on these rims to 5 years with an upgrade option to lifetime warranty!
What tire pressures should I run?
While largely personal preference, there are pressure ranges that work well with each rim. The wider the rim or the larger the tyre, the lower the pressure required. The sweet spot for air pressure is not too low that you are frequently bottoming out the rim, and not too high that the tire is hard and uncontrollable. If you are riding more technical terrain than normal, it is a good idea to increase the air pressure a few psi to prevent bottoming out excessively.
Double checking air pressure before each ride is imperative to avoid excess rim strikes and poor performance. Ultimately, you have to consider your terrain, weight, riding style, tire choice, rim width, and use good judgement.
How can I get the spoke length for external hole rim or internal hole rims?
For internal nipple builds, generally speaking you’d need to add 8mm to the ERD.
If you’re not very familiar with calculating spoke lengths, please contact us if you want us to calculate tit for you. Here is what we’d need to know:
Internal hole rim or external hole rim
Hub manufacturer name and model
Front and rear axle width
Straight pull or J-bend
Spoke lacing preference (2-cross? 3-cross?)
Nipple preference (If you are using nipples with larger heads double square, Squorx or Hex etc. then we will need to know as longer spokes are required!)
Can I send my hubs over for custom building?
Can I get custom wheels?
Custom MTB Wheels: https://www.lightbicycle.com/custom-mountain-wheels.html
Custom Road Wheels: https://www.lightbicycle.com/custom-road-wheels.html
Custom Fatbike wheels: https://www.lightbicycle.com/custom-fat-wheels.html
For more custom wheels requirement, please contact us at email@example.com.
What tension should I build my light bicycle rims with?
Spoke Tension Reference Chart:
We apply the following spoke tension range while building wheels.
|Front wheel non-drive side||Rear wheel drive side|
|Symmetric MTB/road disc wheelset||120-130kg/f||120-130kg/f|
|Asymmetric MTB/road disc wheelset||120-130kg/f||120-130kg/f|
|Road non-disc wheelset||100-110kg/f||125-135kg/f|
How should I lace my light bicycle MTB rims?
Typically we build 29er wheels 2x and 650b wheels 3x with 28h and 32h builds. A 2x build results in a laterally stiff wheel that utilizes shorter and lighter spokes which is why we use it in 29” builds more commonly. 3x is more traditional and results in a torsionally stiff wheel. Either method work well.
Are nipple washers required for wheelbuilding?
Can spokes and nipples be purchased separately?
What is the weight difference between brass and alloy nipples?
How can I get the custom decal and how much does it cost?
Import and Customs fees are high for my country. Is there a way to avoid this?
What can I do if I receive a damaged parcel?
Inspect the rims/wheels carefully for damage. If there is no damage, then it is okay to sign for the product. However, if there is damage you need to report this on the delivery slip or, alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light Bicycle will re-arrange shipment within 10 business days after receiving the returned package. Please contact us within 7 days of receiving the product if there is a problem. The return request needs to be made by customers. The shipping company will provide a customer compensation number. Please inform us of the compensation number for delivery tracking.
If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.
Need help with some technical issues like tire mounting, or hub issues?
Can I change or cancel my order?
A purchase may not be altered or cancelled without authorization of Light Bicycle. If and when authorized, 10% off the purchase value or minimum USD50 may be charged to recover re-stocking and operational costs.
What’s your warranty policy?
For Pro Series Rims: From the date of purchase, 5-Year Warranty. Light Bicycle is pleased to offer the options to purchase an extended lifetime Premium warranty with minimum charge respectively.
Know more about the warranty details.