MOST FREQUENTLY ASKED QUESTIONS
F A Q
Can I purchase rims without holes on the center channel?
Can I get a custom spoke count? Custom angled hole?
What is the difference on UD, 3k, 12k weaves?
How about your braking track on road rims? What temperature can it handle?
Our latest upgraded Grooved Graphene Surface runs a new resin system and construction method, combined with the 3k rim track, withstands over 280°C, dissipates heat, and lowers rim temperatures faster in between braking efforts. Gain confidence-inspiring brake performance on the steepest descents and wettest conditions with our matching brake pads. Also, graphene added to the rim brake track allows for greater resistance to overheating with improved heat dissipation and reduced temperature accumulation during heavy braking. The grooved track helps evacuate trapped moisture between pad and rim in wet conditions and brings more resistance and force at the lever when conditions are dry.
How do I choose the best rim for my style of riding?
What is the difference between an asymmetrical and symmetrical rim?
Symmetrical rims utilize standard drilling practices and do not compensate for the offset hub design. The result is a wheel build that may not be as strong as an asymmetrical build, but comes as a more cost effective option.
How are Recon Pro rims better than the standard Recon rims?
All of these improvements coupled with an updated asymmetric profile shape has allowed us to extend our standard warranty on these rims to 5 full years or lifetime warranty!
To learn more about the key differences between the Recon Pro and Standard Recon rims, have a look at the following page on our website.
What tire pressures should I run?
While largely personal preference, there are pressure ranges that work well with each rim. The wider the rim or the larger the tyre, the lower the pressure required. The sweet spot for air pressure is not too low that you are frequently bottoming out the rim, and not too high that the tire is hard and uncontrollable. If you are riding more technical terrain than normal, it is a good idea to increase the air pressure a few psi to prevent bottoming out excessively.
Double checking air pressure before each ride is imperative to avoid excess rim strikes and poor performance. Ultimately, you have to consider your terrain, weight, riding style, tire choice, rim width, and use good judgement.
How can I get the spoke length for external hole rim or internal hole rims?
For internal nipple builds, generally speaking you’d need to add 8mm to the ERD.
Please contact us if you want us to calculate the spoke length, here is what we’d need to know:
Internal hole rim or external hole rim
Hub manufacturer name and model
Front and rear axle width
Straight pull or J-bend
Spoke lacing preference (2-cross? 3-cross?)
Nipple preference (If you are using nipples with larger heads double square, Squorx or Hex etc. then we will need to know as longer spokes are required!).
Can I send my hubs over for custom building?
Can I get custom wheels?
Custom MTB Wheels: https://www.lightbicycle.com/custom-mountain-wheels.html
Custom Road Wheels: https://www.lightbicycle.com/custom-road-wheels.html
Custom Fatbike wheels: https://www.lightbicycle.com/custom-fat-wheels.html
For more custom wheels requirement, please contact us at firstname.lastname@example.org.
What tension should I build my light bicycle rims with?
Spoke Tension Reference Chart:
We apply the following spoke tension range while building wheels.
|Front wheel non-drive side||Rear wheel drive side|
|Symmetric MTB/road disc wheelset||120-130kg/f||120-130kg/f|
|Asymmetric MTB/road disc wheelset||120-130kg/f||120-130kg/f|
|Road non-disc wheelset||100-110kg/f||125-135kg/f|
How should I lace my light bicycle MTB rims?
Typically we build 29er wheels 2x and 650b wheels 3x with 28h and 32h builds. A 2x build results in a laterally stiff wheel that utilizes shorter and lighter spokes which is why we use it in 29” builds more commonly. 3x is more traditional and results in a torsionally stiff wheel. Either method work well.
Are nipple washers required for wheelbuilding?
Can spokes and nipples be purchased separately?
What is the weight difference between brass and alloy nipples?
How can I get the custom decal and how much does it cost?
Our standard light bicycle decals are available at no charge.
Import and Customs fees are high for my country. Is there a way to avoid this?
What can I do if I receive a damaged parcel?
If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to Light Bicycle. If a claim is made against the shipping company, they will provide a compensation number. Please inform Light Bicycle of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.
If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.
If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery.
Need help with some technical issues like tire mounting, or hub issues?
Can I change or cancel my order?
What’s your warranty policy?
For Pro Series Rims: From the date of purchase, 5 Years Warranty. Light Bicycle is pleased to offer the options to purchase a lifetime Premium warranty with minimum charge respectively. Know more about the warranty details.
How to check the correct orientation while building asymmetric wheel?
The rims have angled nipple holes that alternate left/right/left. Please lace spokes in the correct direction to avoid spoke hole damage. The direction is shown on arrow sticker near the valve hole.• Asymmetric rims building tips
For asymmetric rims, there are shorter and longer arcs. When viewing from the rim channel, it's easiest to find the shorter side and longer side by looking at the valve hole in relation to the nipple holes. Please make sure the rim is in correct orientation - It is different for front and rear wheels!
Front Wheels: shorter side for drive side, longer side for non-drive (disc) side
Rear Wheels: longer side for drive side, shorter side for non-drive (disc) side
Having trouble of mounting the tires?
Part of the problem you may be having is because you are using regular tires that are intended for use with tubes. Our rims are designed for tubeless tires and, as a result, the tolerances are a little different. Normal tires don't have as nice of tolerances on the bead diameter so it is really hit and miss on how they will fit on a tubeless rim. Some might work, but generally they will fit too tight and you'll be fighting it. The best bet would be to use a tubeless compatible tire and you could still use a tube in those if you want.
We have had customers emails about this challenge as they like to use a traditional favourite tire and they complained how tight they are. We bought the same tire they were complaining about and mounted it (by hand without levers) on their exact rim that they returned and showed them a video of us installing it just fine. It takes some technique to install tubeless tires and even riders who have been installing tires for 20+ years could have a problem. They are used to installing tube compatible tires on non-tubeless rims which does not qualify as experience or even the technique used when installing tubeless tires. We actually sent a number of rims to Schwable to see if this was going to be a problem and each one of them came back rated as "Simple, By Hand" when it came to mounting the tire.
Tubeless carbon rims are made with tight tolerances, and unfortunately clincher tires are not. So if you are willing to change to tubeless tires and ride those if you find your current tires prove to be too much of a struggle, then that would be a safe bet.
We hope this helps!
I don't receive any reply after leaving comments/messaging you/making an order online. What’s the problem?
Typically we will answer your inquiries or follow up on your new order via email in 24 hours (except the holidays). If you haven’t received any reply from us, it could be possible that you have mistyped your email address or you’ve given us more than one email address and we’ve sent to one of the less used or our emails go to spam or your email storage is full.
1. correcting the wrong address by getting in touch with us via webchat (click the messaging button at the bottom-right corner of our pages);
2. checking the inbox of other email addresses and confirming with us which one you’d prefer to receive our emails;
3. checking the spam folder and reset the filtering if necessary;
4. deleting some old messages until it is below the email quota.
If you fail to contact us via online communication tools, feel free to call us at:
North America office
+1 (253) 216-2535