HELP CENTER

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MOST FREQUENTLY ASKED QUESTIONS

F A Q

Can I purchase rims without holes on the center channel?

While it is possible to order rims without access holes, we prefer standard drilled rims. Rims with an undrilled bead seat are heavier and much more difficult to assemble or replace spokes. In our experience, a standard taped tubeless rim is equally effective while making it much easier to service and and the system weight remains lightweight. That said, if you really prefer rims without access holes, please contact us and we can do that for you by special order.

Can I get a custom spoke count? Custom angled hole?

We are able to custom drill any spoke count, and some rims can have a custom spoke angle. Please contact us, and we can consult our engineers on availability.

What is the difference on UD, 3k, 12k weaves?

The weaves are entirely cosmetic and do not affect the performance or weight of the rim significantly. Click this link to see the differences between three weaves.

How about your braking track on road rims? What temperature can it handle?

High TG Surfaces uses a special resin mixed with dry carbon fiber to create a unique carbon fiber layer. The resin is highly resistant to heat and can withstand temperatures of over 240 degrees Celsius. Repeated testing has shown that the braking surface is highly resilient to temperature changes and resists brake fade during extended braking.

Our latest upgraded Grooved Graphene Surface runs a new resin system and construction method, combined with the 3k rim track, withstands over 280°C, dissipates heat, and lowers rim temperatures faster in between braking efforts. Gain confidence-inspiring brake performance on the steepest descents and wettest conditions with our matching brake pads. Also, graphene added to the rim brake track allows for greater resistance to overheating with improved heat dissipation and reduced temperature accumulation during heavy braking. The grooved track helps evacuate trapped moisture between pad and rim in wet conditions and brings more resistance and force at the lever when conditions are dry.

How do I choose the best rim for my style of riding?

Road rims: Please see our guides for choosing the right road rim depth.

What is the difference between an asymmetrical and symmetrical rim?

Asymmetrical rims are designed and drilled to compensate for the offset design of most hubs. The asymmetry of the rim allows the spokes to equalize in tension between the drive and non-drive sides of the wheel. The result is in more even spoke lengths and a stronger wheel build which requires less truing than a traditional rim.

Symmetrical rims utilize standard drilling practices and do not compensate for the offset hub design. The result is a wheel build that may not be as strong as an asymmetrical build, but comes as a more cost effective option.

How are Recon Pro rims better than the standard Recon rims?

Our Recon Pro rims use a completely new mold design and new manufacturing process that allows the rims to come out of the mold as a finished product (no sanding & painting needed). The layers of carbon are not disturbed post-production which results in a stronger rim with a more scratch resistant finish. We use a new resin system with a lengthened fatigue life and superior consistency. The recon pro rims are more durable and made in new dust-free production line.

All of these improvements coupled with an updated asymmetric profile shape has allowed us to extend our standard warranty on these rims to 5 full years or lifetime warranty!

To learn more about the key differences between the Recon Pro and Standard Recon rims, have a look at the following page on our website.

What tire pressures should I run?

Carbon rims do not do well when the pressure is too low, or the pressure is too high. Unlike an alloy rim, which will dent, carbon rims will crack if the pressure is too high or if subject to a large hard impact when the pressure is too low.

While largely personal preference, there are pressure ranges that work well with each rim. The wider the rim or the larger the tyre, the lower the pressure required. The sweet spot for air pressure is not too low that you are frequently bottoming out the rim, and not too high that the tire is hard and uncontrollable. If you are riding more technical terrain than normal, it is a good idea to increase the air pressure a few psi to prevent bottoming out excessively.

Double checking air pressure before each ride is imperative to avoid excess rim strikes and poor performance. Ultimately, you have to consider your terrain, weight, riding style, tire choice, rim width, and use good judgement.

How can I get the spoke length for external hole rim or internal hole rims?

For external nipple builds (standard), you can use the ERD listed on the rim pages on our website. *Standard nipple heads only. If you are using nipples with a raised head like DT Squorx or Sapim/DT double square or hex nipples then you need to add 2mm to the ERD. As with ANY wheel build, the most accurate way to get the ERD is to measure it on your specific rims because the ERD can vary.

For internal nipple builds, generally speaking you’d need to add 8mm to the ERD.

Please contact us if you want us to calculate the spoke length, here is what we’d need to know:
Internal hole rim or external hole rim
Hub manufacturer name and model
Hole counts
Front and rear axle width
Straight pull or J-bend
Spoke lacing preference (2-cross? 3-cross?)
Nipple preference (If you are using nipples with larger heads double square, Squorx or Hex etc. then we will need to know as longer spokes are required!).

Can I send my hubs over for custom building?

Yes! Please email us before sending the hubs so we can create a purchase order and provide you with the appropriate instructions for shipping and payment.

Can I get custom wheels?

Yes, we have a significant amount of customization on our wheel building tools on our site! Please contact us if there is something missing from our builder and we’ll see what we can do.
Custom MTB Wheels: https://www.lightbicycle.com/custom-mountain-wheels.html
Custom Road Wheels: https://www.lightbicycle.com/custom-road-wheels.html
Custom Fatbike wheels: https://www.lightbicycle.com/custom-fat-wheels.html

For more custom wheels requirement, please contact us at sales@lightbicycle.com.

What tension should I build my light bicycle rims with?

Bring the spokes to an even tension, with a maximum tolerance 5% for all drive side and 5% all non-drive side. For our recommended spoke tensions, please see the chart below. During and after building, have the wheel stress relieved properly. If a spoke develops a sharp bend in it while building, please replace the spoke.

Spoke Tension Reference Chart:
We apply the following spoke tension range while building wheels.
Front wheel non-drive side Rear wheel drive side
Symmetric MTB/road disc wheelset 120-130kg/f 120-130kg/f
Asymmetric MTB/road disc wheelset 120-130kg/f 120-130kg/f
Road non-disc wheelset 100-110kg/f 125-135kg/f
*Make sure the max spoke tension is less than 135 kg/f on any spoke!

How should I lace my light bicycle MTB rims?

We recommend lacing the wheels with the outside spokes rotating forward in order to brace the braking forces common on disc brake wheels. Some companies build the rear for driving forces, while other companies use the Shimano method which is braking force (disc rear) and driving force (drive side rear). We have been successful using the braking force method and recommend you use the same, although the Shimano method is acceptable as well.

Typically we build 29er wheels 2x and 650b wheels 3x with 28h and 32h builds. A 2x build results in a laterally stiff wheel that utilizes shorter and lighter spokes which is why we use it in 29” builds more commonly. 3x is more traditional and results in a torsionally stiff wheel. Either method work well.

Are nipple washers required for wheelbuilding?

With Light Bicycle rims, nipple washers are not required.

Can spokes and nipples be purchased separately?

Sure! Please let us know which nipples you’re looking for. For spokes, we’d need to understand the length or wheel build specifics, and type of spoke you require so that we can ensure we have them in stock.

What is the weight difference between brass and alloy nipples?

The weight difference is about 50g for a 32h wheelset.
Brass: 1.09g/pcs
Alloy: 0.36g/pcs

How can I get the custom decal and how much does it cost?

For the custom decals, please email us a picture or describe what you would like. Generally speaking, it is USD65~$120 for graphic cost one color or two color graphic. It depends on decal size and color.

Our standard light bicycle decals are available at no charge.

Import and Customs fees are high for my country. Is there a way to avoid this?

When buying direct from China we found the best way was to use TPD delivery (Pre-paid duty) for our European customers. This way there are no charges upon receiving the product. Read more Delivery Methods to European Countries.

What can I do if I receive a damaged parcel?

Check the product carefully before signing!

If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to Light Bicycle. If a claim is made against the shipping company, they will provide a compensation number. Please inform Light Bicycle of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.

If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.

If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery.

Need help with some technical issues like tire mounting, or hub issues?

Check out our YouTube channel for informative videos.

Can I change or cancel my order?

Our “Purchase Alternation or Cancellation Policy” applies when you cancel all or part of a purchase after the payment is partially or fully made, but BEFORE the shipment of products. If you cancel a purchase once it has shipped, it will be treated as a “return” with all applicable fees. Please refer to our “Product Return Policy”.

What’s your warranty policy?

For Non-Pro Series Rims: From the date of purchase, 3-year Warranty

For Pro Series Rims: From the date of purchase, 5 Years Warranty. Light Bicycle is pleased to offer the options to purchase a lifetime Premium warranty with minimum charge respectively. Know more about the warranty details.

How to check the correct orientation while building asymmetric wheel?

• Follow the spoke direction shown on arrow sticker.

The rims have angled nipple holes that alternate left/right/left. Please lace spokes in the correct direction to avoid spoke hole damage. The direction is shown on arrow sticker near the valve hole.

the spoke direction indicator on rim • Asymmetric rims building tips

For asymmetric rims, there are shorter and longer arcs. When viewing from the rim channel, it's easiest to find the shorter side and longer side by looking at the valve hole in relation to the nipple holes. Please make sure the rim is in correct orientation - It is different for front and rear wheels!

Front Wheels: shorter side for drive side, longer side for non-drive (disc) side

Rear Wheels: longer side for drive side, shorter side for non-drive (disc) side

the spoke direction indicator on rim

Having trouble of mounting the tires?

Part of the problem you may be having is because you are using regular tires that are intended for use with tubes. Our rims are designed for tubeless tires and, as a result, the tolerances are a little different. Normal tires don't have as nice of tolerances on the bead diameter so it is really hit and miss on how they will fit on a tubeless rim. Some might work, but generally they will fit too tight and you'll be fighting it. The best bet would be to use a tubeless compatible tire and you could still use a tube in those if you want.

We have had customers emails about this challenge as they like to use a traditional favourite tire and they complained how tight they are. We bought the same tire they were complaining about and mounted it (by hand without levers) on their exact rim that they returned and showed them a video of us installing it just fine. It takes some technique to install tubeless tires and even riders who have been installing tires for 20+ years could have a problem. They are used to installing tube compatible tires on non-tubeless rims which does not qualify as experience or even the technique used when installing tubeless tires. We actually sent a number of rims to Schwable to see if this was going to be a problem and each one of them came back rated as "Simple, By Hand" when it came to mounting the tire.

Tubeless carbon rims are made with tight tolerances, and unfortunately clincher tires are not. So if you are willing to change to tubeless tires and ride those if you find your current tires prove to be too much of a struggle, then that would be a safe bet.

We hope this helps!

I don't receive any reply after leaving comments/messaging you/making an order online. What’s the problem?

Typically we will answer your inquiries or follow up on your new order via email in 24 hours (except the holidays). If you haven’t received any reply from us, it could be possible that you have mistyped your email address or you’ve given us more than one email address and we’ve sent to one of the less used or our emails go to spam or your email storage is full.

Please try
1. correcting the wrong address by getting in touch with us via webchat (click the messaging button at the bottom-right corner of our pages);
2. checking the inbox of other email addresses and confirming with us which one you’d prefer to receive our emails;
3. checking the spam folder and reset the filtering if necessary;
4. deleting some old messages until it is below the email quota.

If you fail to contact us via online communication tools, feel free to call us at:
Global office
+86-18030305013
+86-0592-6254228

North America office
+1 (253) 216-2535

COMMENTS

N

Neil 2021/09/15

Hi, I've been using one of your rims for 2-3 years it's bombproof thank you! I've just got a new bike can you supply a 'Mullet' wheelset? ie 29er front 27.5 rear wheel. I know the world is crazy at the moment so no desperate rush. Cheers Neil


LightBicycle 2021/09/15

Hi Neil, I am so happy to hear that you are satisfied with the previous rims. It is okay to order a mixed mtb wheelset(front 29er/rear 27.5). You can list the order specs here, we can quote accordingly. Thanks, Lightbicycle


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T

Teun 2021/09/05

Do you offer road wheels with campagnolo body?


LightBicycle 2021/09/06

Hi Teun, Yes, we do have hubs that featured with the campy freehub body for road wheels 700C. What hubs do you want to build with? disc or rim brake? Please let me know the model so I can check the inventory and availability accordingly. Thanks, Lightbicycle


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A

Andre 2021/08/26

Where do I find the serial# on my wheelset?


LightBicycle 2021/08/27

Hi Andre, The serial number is located on the carbon bike rim channel. You can see it when you remove the tire and tape. It's a bar code with a serial number on it. Thanks, Lightbicycle


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J

Juko 2021/05/07

Hello, I'm considering this wheelset, 700c Falcron Pro AR45 DISC 28mm wide 45mm deep. My current bike uses QR on both the front and rear wheel. If I purchase this wheelset using the QR option (Novatec Hub), is it possible to modify the wheelset for a Thru Axle upgrade later? (If I get a new bike) Or are there any other wheelhubs for this wheelset that are both QR and Thru Axle compatible? Thanks!


LightBicycle 2021/05/08

Hi Juko, Are you planning on building the wheelset 700C road disc with your current hub? May I know the item number of the Novatec hubs you have? Most Nocatec Quick Release hubs can be converted to thru-axle hubs using a thru-axle adapter. Can you tell me more about your riding condition so I can know if AR45 is the best rim700C road disc for you? Thanks, Lightbicycle


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M

M 2021/04/06

Hi, I am trying to buy a pair of R65 Rims to use with the DT Swiss 240 EXP hubs that I have, what size Sapim CX Ray spokes do I need to buy to mount these rims onto the hubs?


LightBicycle 2021/04/08

Hi M, We will do the calculation for you, don't worry. I will send the order to you via email since the spokes are not available online. Can you be more specific about the hub specs? road disc or rim brake? 20H or 24H? the spacing size? center lock? Thanks, Lightbicycle


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J

James 2021/04/03

I'm considering a set of your wheels with either the DT Swiss 350 or Novatec D411SB / D412SB hubs. Can you let me know the comparative noise level of the freehubs on the DT Swiss vs. Novatec? I'd prefer a quiet freehub, but I'm not sure the DT Swiss is in my budget.


LightBicycle 2021/04/03

Hi James, Thanks for your inquiry! DT Swiss hubs are more quiet than Novatec hubs, and the quality is also much more stable than Novatec hubs. If you do not mind the price, please go for DT Swiss 350 hubs. For future hubs maintance cost will be higher if you choose cheap hubs, like wheel rebuilt cost, etc. Which road disc wheels 700C do you like? Thanks, Lightbicycle


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C

Calvin 2021/03/26

Hi Light Bicycle, Do you have any Falcon Pro wheelset offerings in 60-65mm deep rims? I am interested in the AR55 Falcon pro (I run 25-30c tires, road use) but would really love a 65mm deep rim in the pro quality offering. Thank you!


LightBicycle 2021/03/26

Hi Calvin, Sorry that we do not have a plan to open a new mold to do the deeper falcon pro rim 700C currently. How about the falcon R65 rim (25.85mm wide/65mm deep) with a satin finish, which looks close to paintless finish. Thanks, Lightbicycle


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K

Khairul 2021/03/08

Hi, Do you deliver to Brunei Darussalam? Regards


LightBicycle 2021/03/09

Hi Khairul, Yes, we can ship to Brunei Darussalam, what are you interested in ordering? complete wheelset or two rims? Thanks, Lightbicycle


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T

Till 2021/02/07

Hi LB Team, you are stocking also SON 28 Dynamo hubs with 28 spokes and e-through 12mm and is it possible to get a wheel set made with on of these in the front and a DT350 in the back? Thanks for your support, kind regards - Till


LightBicycle 2021/02/08

Hi Till, Thanks for your inquiry. It is okay to build wheelset with front Son 28 Dynamo hub/rear DT Swiss 350 hubs. May i know which wheelset you like? mtb or road disc? Which model? Is it your bike front 15*110mm boost/rear 12*148mm boost? or center lock front 12*100mm/rear 12*142mm? Then i can quote accordingly for you. Thanks, Lightbicycle


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K

Kevin 2021/02/04

During the winter months I use a wheel-on trainer for workouts. Can I use the falcon wheels in this manner?


LightBicycle 2021/02/05

Hi Kevin, We got your inquiry. What is your bike and your tire width? May i have your riding style and weight please? Then we can check with falcon 700C wheelset is better for you. Thanks, Lightbicycle


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S

sarge 2020/11/11

Hi, I have a 2018 pivot switchblade which requires rear 12x157Ta superboost spacing. I didn't see any hub options that were that size with any wheel sets I was interested in. My front is 15x110 TA boost. Any suggestions? I would like to keep the budget reasonable and hope for internal wheel space to be at about 131-135 mm. Thanks, Sarge


LightBicycle 2020/11/12

Hi Sarge, Yes, we do have 12/157mm super boost hubs, what brand do you prefer? Hope Pro 4? Industry Nine 1/1, Hydra? Onyx Classic or Vesper? Also, which wheelset mountain bike you like? Then we can quote accordingly for you. Thanks, Lightbicycle


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F

Felix 2020/10/05

Hello. What is the rider weight limit on your road carbon fiber wheels. Thank you


LightBicycle 2020/10/05

Hi Felix, Normally, our limit for rider weight is 130kg. But for some flyweight version rims bike, it is different. Which wheels that you are interested in? May i know your weight and riding style? Thanks, Lightbicycle


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C

Chloe 2020/09/25

Hi, I'd like some help choosing what wheels would work best for me. How can I get some assistance?


LightBicycle 2020/09/26

Hi Chloe, Which bike wheels do you like? road rim brake or road disc? or mtb wheels? May i know your weight and riding style please? Then we can recommend accordingly. You can email us at sales@lightbicycle.com Thanks, Lightbiclcyle


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B

Brandon 2020/08/17

I'm buying a Ritchey Breakaway and would like to throw some of your wheels on it. It's going to have a DA 7800 group set on it and I'd like to see what hoops in the 50-65mm range you have. It has clearance for 28mm tires so I'm guessing your 25mm deep wheels would work. If you could get me a total for hoops that'd be great, as I'll be using the Ritchey quick release hub for packing. Thank you.


LightBicycle 2020/08/18

Hi Brandon, We have 25mm wide rim in 55mm and 65mm depth, which depth will you be interested? What are the hubs you want to build the wheelset 700C with? dis or rim brake? Thanks, Lightbicycle


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C

Craig 2020/05/08

Why are the hub costs under the North American Options so much more expensive than for under the Global Options (China warehouse)? I am looking at the Falcon Pro AR46 - 28mm wide wheelset and selecting the DT 240S hub increases the cost by: Global Options: $220 North American Options: $600 The base cost of the wheelset is $107 less under the North American options but the same hub is $380 more. Why the difference?


LightBicycle 2020/05/08

Hi Craig, Yes, the DT hubs are quite different in two warehouses. We purchase DT hubs from DT SWISS in bulk here, so the cost is lower. As for the North America warehouse, we purchase the hubs in a small amount from the DT US branch because some people prefer the faster shipping that Canada warehouse offers. With the tax adding, we really don't have much benefit space. If you are not in a rush, ordering from the Global warehouse would be a better deal. Could you tell me what configurations that you are interested in? Or do you prefer to place the order online by yourself? Thanks, Lightbicycle


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