Learn About Our North American Warehouse

Established in 2015, the North American warehouse stocks our most popular rims and carries premium hub options from Industry Nine, DT Swiss, Hope, Chris King, Onyx, OneUp Components, Project 321, SON and custom hubs by request. They also have expert wheelbuilding experience with Berd spokes. Our NA staff are passionate cyclists and experts with diverse cycling backgrounds, so you can be sure you're getting quality recommendations from credible industry insiders.

Our Customer Support team at the NA warehouse is available by phone, email and live chat during PST business hours for customers in Canada and the USA who need support in real-time. If you have a custom wheel or rim vision, reach out to our NA team and they can guide you through its fulfillment.

If you're interested in building your wheels now, you can just skip to the step-by-step custom order guide.

A quick comparison of Global & North American shops:

Options Features	Global	North American
Availability	All Models	Most Popular Models See What‘s Available Now
Rim Customization	100% Customizable	Default Options (Special Orders Possible)
Wheelset Customization	Yes	Yes
Shipping Timeline	2-3 Weeks (Made-To-Order); 3 Days (Quick Buy)	1 week (When All Parts Are In Stock)
Shipping Destination	Worldwide	North America (Canada and USA)
Wheel Building Fee	$30 USD/Set	$50 USD/Set
Warehouse Transfer Fee	No	$20 USD/Rim; $40 USD/Wheelset
European Shipment Taxes, Duty or Brokerage	Not charged by LB directly, may be charged by the carrier upon import. (*Prepaid Option Available)	Not recommended. Best to ship from Global/EU shop due to excessive shipping costs
Canadian Shipment Taxes, Duty or Brokerage	Not charged by LB directly, may be charged by the carrier upon import	Charged By Light Bicycle upfront
Australian Shipments Taxes, Duty or Brokerage	Not charged by LB directly, may be charged by the carrier upon import	N/A
Other Areas Taxes, Duty or Brokerage	Not charged by LB directly, may be charged by the carrier upon import	N/A
Shipping Methods	EMS, DHL, TPD, TNT, FedEx, MTS (Sea/Air), SF	UPS, Canada Post

What's Available?

Our North American shop excels in building custom all-road, gravel, mountain, and fat bike wheels. Discover what's available now:

North American Shop rims (mtb) >>

North American Shop wheelsets (mtb) >>

North American Shop rims (road/cx/gravel disc) >>

North American Shop wheelsets (road/cx/gravel disc) >>

North American Shop rims (fat bike) >>

North American Shop wheelsets (fat bike) >>

If you cannot find what you are looking for in our wide range of standard products, our experts from the NA team are here to help. Just email us (support@lightbicycle.com) to work on special order items.

Get your North American custom order step by step!

Simply select the “Full Custom” option when configuring your product online through the North American shop and leave your customization details in the notes section at checkout. Our sales team will reach out to you after purchase to clarify and finalize these details.

Step 1: Click “Customize & Buy” to configure your product.

Step 2: Click “NA Shop” and choose the components.

Step 3: Review the specs and add the build to cart.

Step 4: Leave your special instructions and calculate shipping cost.

We Need Your Feedback!

Your feedback is incredibly valuable to us as we strive to improve our products and services. Please take a few moments to share your input, which will help us better serve you and other customers in the future.

Ready to combine your favorite hubs, rims, spokes and nipples for a dream build? Contact us at support@lightbicycle.com or call us at +1 (253) 216-2535.

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