Warranty Policy - light-bicycle Light-Bicycle

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Check the product carefully before signing!

1. If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to Light Bicycle. If a claim is made against the shipping company, they will provide a compensation number. Please inform Light Bicycle of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.

2. If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.

3. If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery.

Purchase Alteration or Cancellation

This policy applies when all or part of a purchase is cancelled, whether the payment is partially or fully made, but BEFORE the item ships.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our “Product Return Policy”.

A purchase may not be altered or cancelled without Light Bicycle’s authorization. If and when authorized, 10% off the purchase value (minimum USD50) may be charged to recover re-stocking and operational costs.

Scope

If the product you receive does not match your order, do not use the product, and contact Light Bicycle. If a return and refund is granted, it will be subject to the conditions below, unless otherwise agreed to by Light Bicycle:

a). Only products in saleable condition, shipped from Light Bicycle and having arrived within the last 30 days, will be considered for a return in terms of refund.

b). Special configured products (non-stock/special order) will not be considered for return and refund unless the issue is due to an error made by Light Bicycle.

c). Should Light Bicycle agree to a return and refund, expect repayment within 3 working days after arrival at Light Bicycle.

Fees

The customer is responsible for all fees associated with returns.

a). 20% of the initial purchase value (minimum USD100) will be charged for restocking and refurbishment.

b). The customer is responsible for shipping costs, customs, duties, and any other fees unless otherwise stated in the warranty policy.

Standard Warranty Policy

Light Bicycle has well integrated the professional teams located both in China and North America to provide customers with efficient support for aftersales issues. North American customers could receive our warm local service without geographic inconvenience.

Product Group:

Applies to all Falcon, Recon, and Drift series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: 3-year Warranty from the date of purchase.

Conditions:

1. If any manufacturing defect occurs within 30 days of the date of purchase, Light Bicycle is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to to 3 years, Light Bicycle is obligated to replace the rim(s), and you would be responsible for the shipping cost.

2. At our discretion, we may send you a heavier duty version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.

3. The Standard Warranty program is not transferable and only applies to the initial purchaser.

4. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

5. This Warranty coverage does not cover:

a). Improper assembly or maintenance, including maintenance by an unauthorized technician.

b). Installation of parts, accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.

c). Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.

d). Use of straight gauge spokes.

e). Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Light Bicycle. If you have a potential wheel building warranty issue with a wheel built by Light Bicycle, please contact us.

If purchased directly from China, contact: sales@lightbicycle.com

If purchased from the North America office, contact: support@lightbicycle.com

f). Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers etc.)

Fill out the form to submit your claim >>

Standard Crash Replacement Policy

Scope: The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, crashing, rock strikes etc.

Product Group: Applies to all Falcon, Recon, and Drift series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: 3-year Crash Replacement from the date of purchase. 10% Discount.

Conditions:

1. The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.

2. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

3. Please note that you are responsible for any associated shipping costs, customs, and duties.

Fill out the form to submit your claim >>

Premium Warranty Policy

Product Group: Applies to all Falcon Pro, Recon Pro, and Drift Pro series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage Options:

- 5-Year Warranty from the date of your purchase. No extra charge.

- Lifetime Warranty from the date of your purchase. Upgrade to Lifetime for USD50/rim.

Conditions:

1. If any manufacturing defect occurs within 30 days of the date of purchase, Light Bicycle is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to to the level of Premium Warranty coverage you have purchased (5-year, or Lifetime), Light Bicycle is obligated to replace the rim(s), and you would be responsible for the shipping cost.

2. At our discretion, we may send you a heavier duty version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.

3. This Warranty program is not transferable and only applies to the initial purchaser.

5. This Warranty coverage does not cover:

a). Improper assembly or maintenance, including maintenance by an unauthorized technician.

b). Installation of parts, accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.

d). Use of straight gauge spokes.

If purchased directly from China, contact: support@lightbicycle.com

If purchased from the North America office, contact: support@lightbicycle.com

f). Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers etc.)

Fill out the form to submit your claim >>

Premium Crash Replacement Policy

Scope: The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, crashing, rock strikes etc.

Product Group: Applies to all Falcon Pro, Recon Pro, and Drift Pro series rims. You can use the product filters on our website to determine which series of rim you have.

Coverage: The coverage length is the same as you have chosen when you purchased your Pro-Series rims. 5-Year is included but you had the option of upgrading to Lifetime coverage for a surcharge. Refer to the Premium Warranty section for more details. The discount is 25% off for the Premium Crash Replacement Policy.

Conditions:

1. The Premium Crash Replacement Policy is not transferable and only applies to the initial purchaser.

3. Please note that you are responsible for any associated shipping costs, customs, and duties.

Fill out the form to submit your claim >>

Terms and Conditions

Last Updated: April 30, 2020

Welcome to Light Bicycle!

These terms and conditions outline the rules and regulations for the use of Light Bicycle's website operated by LIGHT BICYCLE CO.,LIMITED, located at https://www.lightbicycle.com (hereinafter referred to as “Site”).

By accessing this Site we assume you accept these terms and conditions. Do not continue to use Light Bicycle if you do not agree to any of the terms and conditions stated on this page.

License And Access

Unless otherwise stated, Light Bicycle and/or its licensors own the intellectual property rights for all material on Light Bicycle. All intellectual property rights are reserved. You may access this from Light Bicycle for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from the Site
Sell, rent or sub-license material from the Site
Reproduce, duplicate or copy material from the Site
Redistribute content from the Site

This Agreement shall begin on the date hereof.

Reviews, Comments, And Other Content

Parts of this Site offer an opportunity for users to post and exchange opinions and information in certain areas of the site. Comments do not reflect the views and opinions of Light Bicycle,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Light Bicycle shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this Site.

Light Bicycle reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our Site and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Light Bicycle a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your content in any and all forms, formats or media.

Hyperlinking To Oup Content

The following organizations may link to our Site without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Site in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Site.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

If you are interested in linking to our Site, you must inform us by sending an email to Light Bicycle. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Site, and a list of the URLs on our Site to which you would like to link.

Approved organizations may hyperlink to our Site as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Light Bicycle's logo or other artwork will be allowed for linking absent a trademark license agreement.

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Governing Law

These terms and conditions and the transactions contemplated hereby shall be governed by, and construed and interpreted in accordance with, the laws of the People’s Republic of China. The parties irrevocably agree that the courts of China shall have exclusive jurisdiction to settle any dispute which may arise out of or relating to the terms and conditions or the legal relationship established by them, and for those purposes submit all disputes to the jurisdiction of the Chinese courts.

Purchase Change & Cancel

This policy applies when all or part of a purchase is cancelled, whether the payment is partially or fully made, but BEFORE the item ships.

A purchase may not be altered or cancelled without Light Bicycle’s authorization. If and when authorized, 10% off the purchase value (minimum $50 USD) may be charged to cover re-stocking and operational costs.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Return & Refund Policy.

Returns & Refunds

If you are not entirely satisfied with your purchase, do not use the product and contact Light Bicycle. If a return and refund is granted, it will be subjected to the conditions below, unless otherwise agreed by Light Bicycle:

a). Only products in saleable condition, shipped from Light Bicycle and having arrived within the last 30 days, will be considered for a return in terms of refund.

b). Special configured products (non-stock/special order) will not be considered for return and refund unless the issue is due to an error made by Light Bicycle.

c). Should Light Bicycle agree to a return and refund, expect repayment within 3 working days after arrival at Light Bicycle.

You will be responsible for paying for your shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Product Description

Light Bicycle attempts to be as accurate as possible. However, Light Bicycle does not warrant that product descriptions and other content of any Light Bicycle service is accurate, reliable, complete or error-free. If a product offered by Light Bicycle is not as accurately described, your sole remedy is to return it in unused condition.

Disclaimer Of Warranties

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Site and the use of this Site. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the Site and the information and services on the Site are provided free of charge, we will not be liable for any loss or damage of any nature.

Reservation Of Rights

We reserve the right to request that you remove all links or any particular link to our Site. You approve to immediately remove all links to our site upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Site, you agree to be bound to and follow these linking terms and conditions.

Additional Terms

Cookie Policy

Please review our Cookie Policy , it is indivisible with these Terms and Conditions.

Please review our Privacy Policy , it has equivalent rights and is indivisible with these Terms and Conditions.

When you place an order via our Site, we will treat that action as an offer to buy. Once the order is placed, we are in a contract with you.

Address: Light Bicycle Global Office

B Unit, #10, E-commerce Valley, NO. 84, PuLin Road, Guankou, Jimei District, Xiamen City, Fujian, China

Zip code: 361023

Tel:

+86-18030305013
+86-0592-6254228

Skype: light_bicycle

You may contact us by sending correspondence to that address or by emailing us (sales@lightbicycle.com or support@lightbicycle.com).

Light Bicycle Privacy Policy

Last modified on April 30, 2020

We understand that you care how information about you is used and shared, and we appreciate your trust that we will do it cautiously. This privacy statement describes how Light Bicycle collects and uses your personal information through our website, products, and services. By using lightbicycle.com, you agree to the practices described in this policy.

Information We Collect And How We Collect It

We collect and use your information only for providing and continually improving our products and services. Here are the types of information we collect:

When placing an order or leaving an online message or posting reviews, you may directly give us the information: Your first name and last name; Your shipping address; Your phone number; Your email address; Images and specifications of your bike build; Other information to help us identify you or help us to improve our services.
The information generated automatically when using our services: When you use our services, we’ll collect information about the ways in which you use and interact with our content and services available. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device access lightbicycle.com.
We might receive information about you from other sources, such as delivery update from our carriers, which we make use to improve our delivery efficiency and deliver your next rims, wheelset, and other bike components easily.

How We Use Your Personal Information

We use your personal information to provide, develop, and improve the products and services that we offer. We use your personal information for:

Purchase and delivery of products. The personal information we collect for orders allows us to record the orders correctly. We have an online system to record the shopping history (order date, customer name, product, shipping address, phone number, payment number, shipping date, and tracking number). All of this information is stored securely so we can refer back to it if there are any issues with your order. For private label and OEM customers, we have a strict policy to not share any of this information.
We retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive.
Communication with customers. We use your personal information to easily communicate with you via various channels (web chats, emails, etc). We will email you special offers on other products and services we think you might like.
Fraud prevention. When our company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How We Keep Your Information Protected

Light Bicycle takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

The Light-Bicycle online store & PayPal account use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.

To make sure your personal information is secure, we communicate our privacy and security guidelines to all Light Bicycle employees and strictly enforce the privacy safeguards within the company.

Marketing

Light Bicycle would like to send you information about products and services of ours that we think you might be interested in. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Light Bicycle from contacting you for marketing purposes.

What Are Your Data Protection Rights?

Light Bicycle would like to make sure you are fully aware of all of your protection rights. Every user is entitled to the following rights:

The right to access - You have the right to request Light Bicycle for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Light Bicycle correct any information you believe is inaccurate. You also have the right to request Light Bicycle to complete information you believe is incomplete.
The right to erasure - You have the right to request that Light Bicycle erase your personal data, under certain conditions.
The right to restrict/object processing - You have the right to request that Light Bicycle restrict the processing of your personal data, under certain conditions. Also, you have the right to object to LB’s processing of your data, under certain conditions.
The right to data portability - You have the right to request that Light Bicycle transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at email: sales@lightbicycle.com.

What Types of Cookies Do We Use?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technologies.

There are a number of different types of cookies, however, our websites use:

Essential & functionality cookies. These cookies are essential in order to help you to move around on the website and use basic functions (like shopping cart sharing). These cookies are required to enable core site functionality.
Performance cookies. These cookies collect information about how visitors use our website in an anonymous and aggregated form. They are used to analyze and improve how the site works.
Advertising cookies. Light Bicycle uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, devices, and your IP address. Light Bicycle sometimes shares some limited aspects of this data with third parties for advertising purposes. Third parties may share their advertising cookies with several sites and they may enable us and/or third parties to recognize those sites visited. Advertising cookies enable the provision of relevant ads in our and third-party sites based on the data obtained from those third party cookies. Third-party advertising cookies and services, used by us, include for example Google Ads, Facebook, Bing Ads, Yahoo! Ads, and Instagram Ads.

How to manage your cookies? You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How to Contact Us

If you have any questions about Light Bicycle’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us:

sales@lightbicycle.com
support@lightbicycle.com

Skype us: light_bicycle

Call us:

+86-18030305013
+86-0592-6254228
+1 (253) 216-2535

Protection for Buyers

The following is part of paypal legal agreements

"A buyer can file a dispute in PayPal for two reasons: "Item Not Received" or "Significantly Not as Described". Disputes should be filed within 45 days of the initial payment.
If the dispute is escalated to a claim, PayPal will investigate your claim and make the final decision. PayPal will seek to resolve your complaint within 30 days from the date your complaint is filed, however, this timeframe can be extended to accommodate the investigation."

Review this link for more information about the "protection for buyers" from : PayPal (NO. 13 & NO.14)

Our Sales Record

We highly value customer satisfaction. If there are any problems with the product or our service, please communicate with us directly before filing a dispute in PayPal (It has a great impact on our PayPal account). We have tens of thousands of customers from all around the world, and highly value repeat customers. We will work hard to solve any issues as soon as possible.

By default, we ship with EMS. Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 4 to 5 days to arrive once shipped.

We perform a series of quality control checks as your rims are processed through the factory. Each rim has a unique barcode which we scan through each stage of the manufacturing process.

What Are Cookies?

This site uses cookies. We use cookies mainly to improve and analyze your experience on our websites and for marketing purposes.

A cookie is a small text file stored on your device when you are visiting web sites. We use the term “cookies” here for techniques such as cookies, Flash cookies, social media plug-ins, pixel tags and web beacons.

Cookies set by us are called “first party cookies”. Cookies set by parties other than us are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like personalized advertising and analytics). Please find further information, in addition to our Privacy Policy, below.

What Kind Of Cookies Are Used By Us?

There are different cookies for different purposes. We mainly use cookies to improve your experience on our website and for marketing purposes.

Information collected by the cookies may include e.g. the following type of information (this depends on the cookie in question): device type, unique browser identifier, IP-address, unique cookie identifier, browser type, language, country, operating system, system settings, information about your interaction with our sites such as purchases, indicated preferences and click behavior.

We do not control the functioning of cookies from third-parties. The respective third parties are responsible for such cookies and for their own data processing.

1.ESSENTIAL COOKIES

These cookies are essential in order to help you to move around on the website and use basic functions (e.g. shopping basket). These cookies are required to enable core site functionality.

2.PERFORMANCE

Performance cookies collect information how visitors use the website in anonymous and aggregated form. They are used to analyze and improve how the site works.

3.FUNCTIONALITY COOKIES

Functionality cookies allow the site to remember choices made by you (e.g. user name, language or the territorial region) and thus they provide more personal features. They can be used to provide services you have asked e.g. watching a video.

4.ADVERTISING COOKIES

These, typically third party cookies, are used to deliver ads more relevant to you. They will also limit the number of times you see a particular ad as well as they measure the effectiveness of the ad campaigns. They remember your device’s visit in the site and help to understand shopping behaviors and thus to improve our site and provide ads and offers of interest. Further, they enable you to like or recommend us on social media (such as Facebook, Twitter, Instagram, Pinterest) and help you to rate and review our products.

Third parties may share their advertising cookies with several sites and they may enable us and/or third parties to recognize those sites visited. Advertising cookies enable the provision of relevant ads in our and third party sites based on the data obtained from those third party cookies. Third party advertising cookies and services, used by us, include for example Google Ads, Facebook, Bing Ads, Yahoo! Ads and Instagram Ads.

How to disable cookies at any time?

You can change your browser settings to delete or prevent certain cookies from being stored on your computer or mobile device. The ‘help’ section in your browser should provide information on how to manage the cookie settings in the browser. However, it should be noted that the blocking of cookies might affect the site functionality.

If you want to accept only cookies by us but not the cookies from third parties, you can typically (depending on your browser) select from your browser settings “Block third-party cookies”.

How to disable cookies in different browsers:

http://www.aboutcookies.org/how-to-delete-cookies/

If you wish to deny the site from placing cookies on your device (e.g. computer or mobile phone), you may block cookies in your browser settings:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Safari: http://support.apple.com/kb/PH5042

Opera: https://www.opera.com/help/tutorials/security/privacy/

Adobe (flash cookies): http://www.adobe.com/privacy/policies/flash-player.html

For other browsers, please check the support website for your browser.

Instructions by Google how to opt-out from targeted marketing:

https://support.google.com/ads/answer/2662922?hl=en

Instructions by Facebook for ads settings:

https://m.facebook.com/ads/settings

Find out more about cookies, targeted marketing and how to opt-out:

http://www.allaboutcookies.org/

http://www.aboutads.info/choicesor http://www.youronlinechoices.eu/

https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options

COMMENTS

HC 2019/04/06

I am thinking about buying the below item. What would be the shortest delivery time to Oslo, Norway and price? What is the maximum surface temperature allowed for rim brakes? Do you have different brake-surfaces? Hub BrandDT SWISS 240S Front AxleQR / 100mm Rear AxleQR / 130mm Freehub BodyShimano Road 11S Spoke HeadStraight pull Brake SystemNon Disc Hub ColorBlack Front Holes Count20H Rear Holes Count24H Ratchet36T SPOKES/NIPPLES SpokeSapim CX Ray NippleAluminium Black RIM Bead typeHook FinishMatte WeaveUD ACCESSORIES DecalStealth Valve StemAdd Valve Stem Tubeless TapeAdd Tubeless Tape Brake PadsAdd Brake Pads

LightBicycle 2019/04/06

Hi Hans, We get your message. The price for RR46C02 road clincher wheelset with above specs is USD936/pair The delivery cost is USD106.8 for one wheelset to Norway by EMS delivery. It takes around 12~15 days to manufacture, and another 7~12 days for delivery. For brake surface, it can resist 280 celsius degree. Thanks, Lightbicycle

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Dave 2019/03/06

Hi, I have the RM29c19 rims I bought through you..Big stick went through my front wheel causing me to fly off bike. 4 Sapim cx ray spokes broke. can you tell me the length of spokes for drive side and brake side length. Using dt swiss 240 28 hole center lock front hub. J bend. 2 cross. Thanks, Dave

LightBicycle 2019/03/07

Hi Dave, Very sorry to hear about your accident. Are you alright? Below are the spoke lengths we calculated for you according to the configuration(DT SWISS 240s front hub, 15/100mm, J-bend, center lock, 28H, 2x, Sapim CX-Ray spokes) you provided. Hope this helps. Drive side: 284mm, non-drive side: 282mm Thanks, Lightbicycle

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Mario 2019/03/05

Hi, I was wondering if I could order just a rear wheel and matching rim for the front. The wheel and rim I would be interested in is Recom RM29C06 Flyweight, 32 holes. I'm 165lb rider building this for cross country riding/racing. Rims matte, UD, with stealth decals. Rear wheel build with DT350 hub, QR 135, Center Lock, XD drive, 18T ratchet, DT Swiss Competition Race spokes, aluminum red nipples. AS part of the order I was wondering if I could get matching spokes and nipples for the front rim that would be laced to the Lefty hub with the following specs: Spoke Hole Circle Diameter nonDrive Side 58 (mm), Spoke Hole Circle Diameter Drive Side 45(mm). Please, let me know if that's possible, and how much the total would be shipped to Cedar Rapids, Iowa 52402, USA.

LightBicycle 2019/03/06

Hi Mario, Yes, you can purchase the 29er rear wheel + front rim + matching spokes/nipples from us. Note that we only have 135mm*QR DT 350 hub with J-bend, center lock. the straight pull is not available in 32H. Will this be ok with you? For straight pull, it is 28H. Thanks, Lightbicycle

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Josh 2019/02/28

Do your wheelsets have weight ratings. I'm a larger rider 230lb (105kg) and worry about durability on any carbon wheels i'd race on? What are the testing standards you use?

LightBicycle 2019/03/01

Dear Josh Usually, we recommend weight for rims/wheels is 135kg. We made fewe models in a heavy duty version so the heavy rider or aggressive rider can have the best rim for their profile. We also provide reinforcement customize service for riders who want a stronger build. So there's nothing you need to worry about. The weight we used to test our rim in the lab is over 300kg. Are you looking for road wheels or mountain wheels? Thanks, Lightbicycle

Michael 2019/12/28

I have tested a few of their rims. 240lbs, aggressive rider. If you ride aluminium, do not hesitate to get any of their rims rated for your weight. You will not regret it. If you normally ride carbon, I would say these are among the best. Right now I have Santa Cruz Reserves on my Megatower and they only come with 28 spokes which I am thinking i may need that lifetime warranty after a few years of abuse. I'd recommend 32 or 36 spokes for bombproof wheels for big guys.

LightBicycle 2019/12/28

Hi Michael, How is your Christmas vacation? It is great to hear that you like our rims. Thank you so much for your recommendation! Thanks, Lightbicycle

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Bruno 2019/02/19

Bonjour, hello, Could you tell me the price with shipping cost to New Caledonia for one carbon wheels 29 plus. rims = Carbon beadless 50mm wide 29 inch rims for 29 plus mountain bikes tubeless compatible Hubs : DT 350 or similar Thank you Regards Bruno 98800 Noumea New Caledonia

LightBicycle 2019/02/21

Not sure if you want the front or the rear wheel only, so I quote both to you below. Let me know if you want any specs amended or want to place an order. I will create an invoice for you since the single wheel is not available online currently. Front 29er plus wheel USD358/pair with below specs: --RIMS: RM29C15, 50mm wide, UD, matte, 32H --HUBS: Black DT SWISS 350, front 15*100mm, 6-bolt, J-bend --SPOKES: Sapim CX-Ray, J-bend --NIPPLES: Black alloy. Rear 29er plus wheel USD471/pair with below specs: --RIMS: RM29C15, 50mm wide, UD, matte, 32H --HUBS: Black DT SWISS 350, rear 12*142mm, SRAM XD, 6-bolt, J-bend --SPOKES: Sapim CX-Ray, J-bend --NIPPLES: Black alloy Thanks, Lightbicycle

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Stephen 2019/01/02

Hello, I bought an aftermarker LB wheelset (built by your team) and love it. No issues at all with it, but I was wondering: 1) if the warranty is transferrable to me, and 2) if I would be able to purcahse an extended warranty if I can provide to original order number. Thanks!

LightBicycle 2019/01/03

Hi Stephen, Good news to you, we already upgrade all past ordered rims' standard warranty to 3 years. Note that it's a free offer. Thanks, Lightbicycle

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