Light Bicycle has well integrated the professional teams located both in China and North America to provide customers with efficient support for aftersales issues. North American customers could receive our warm local service without geographic inconvenience.
Product Group:
Applies to all Falcon, Recon, and Drift series rims. You can use the product filters on our website to determine which series of rim you have.
Coverage: 3-year Warranty from the date of purchase.
Conditions:
1. If any manufacturing defect occurs within 30 days of the date of purchase, Light Bicycle is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to to 15 months, Light Bicycle is obligated to replace the rim(s), and you would be responsible for the shipping cost.
2. At our discretion, we may send you a heavier duty version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
3. The Standard Warranty program is not transferable and only applies to the initial purchaser.
4. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
5. This Warranty coverage does not cover:
a). Improper assembly or maintenance, including maintenance by an unauthorized technician.
b). Installation of parts, accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
c). Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
d). Use of straight gauge spokes.
e). Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Light Bicycle. If you have a potential wheel building warranty issue with a wheel built by Light Bicycle, please contact us.
If purchased directly from China, contact: support@lightbicycle.com
If purchased from the North America office, contact: support@us.lightbicycle.com
f). Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers etc.)
Fill out the form to submit your claim >>
Product Group: Applies to all Falcon Pro, Recon Pro, and Drift Pro series rims. You can use the product filters on our website to determine which series of rim you have.
Coverage Options:
- 5-Year Warranty from the date of your purchase. No extra charge.
- Lifetime Warranty from the date of your purchase. Upgrade to Lifetime for USD50/rim.
Conditions:
1. If any manufacturing defect occurs within 30 days of the date of purchase, Light Bicycle is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to to the level of Premium Warranty coverage you have purchased (5-year, or Lifetime), Light Bicycle is obligated to replace the rim(s), and you would be responsible for the shipping cost.
2. At our discretion, we may send you a heavier duty version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
3. This Warranty program is not transferable and only applies to the initial purchaser.
4. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
5. This Warranty coverage does not cover:
a). Improper assembly or maintenance, including maintenance by an unauthorized technician.
b). Installation of parts, accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
c). Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
d). Use of straight gauge spokes.
e). Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by Light Bicycle. If you have a potential wheel building warranty issue with a wheel built by Light Bicycle, please contact us.
If purchased directly from China, contact: support@lightbicycle.com
If purchased from the North America office, contact: support@us.lightbicycle.com
f). Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers etc.)
Fill out the form to submit your claim >>
The following is part of paypal legal agreements
"A buyer can file a dispute in PayPal for two reasons: "Item Not Received" or "Significantly
Not as Described". Disputes should be filed within 45 days of the initial payment.
If the dispute is escalated to a claim, PayPal will investigate your claim and make the
final decision. PayPal will seek to resolve your complaint within 30 days from the date
your complaint is filed, however, this timeframe can be extended to accommodate the
investigation."
Review this link for more information about the "protection for buyers" from : PayPal (NO. 13 & NO.14)
We highly value customer satisfaction. If there are any problems with the product or our service, please communicate with us directly before filing a dispute in PayPal (It has a great impact on our PayPal account). We have tens of thousands of customers from all around the world, and highly value repeat customers. We will work hard to solve any issues as soon as possible.
By default, we ship with EMS. Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 4 to 5 days to arrive once shipped.
We perform a series of quality control checks as your rims are processed through the factory. Each rim has a unique barcode which we scan through each stage of the manufacturing process.
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