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Please contact us for customized orders before purchasing.
Handling Damaged Cargo
Global Warehouse: Ships Worldwide
The rating of cost is based on shipping in the most common
In case of discrepancy, the shipping cost shown on the checkout page should
TNT, DHL, and SF Express are not listed as an option online, but you can contact
at firstname.lastname@example.org to make a
request and we can calculate the cost for you.
AFFECTED BY THE COVID-19, THE TRANSIT TIME OF INTERNATIONAL FREIGHT IS LESS PREDICTABLE THAN
USUAL. WE WILL UPDATE THIS CHART WHEN NECESSARY. PLEASE CONTACT US (SALES@LIGHTBICYCLE.COM)
MORE DETAILS ON SHIPPING TO YOUR COUNTRY IF YOU ARE TIME SENSITIVE.
Once you receive the notification from customs or the
shipping company to do customs clearance or pay a customs fee, you could contact us to
provide you with the invoice file or phone number to proceed.
Carbon rims and wheelsets are relatively large but lightweight, so they are most cost
effective with EMS. Generally, it takes 5 to 10 days to arrive once shipped. Your local post
company will handle the final delivery (USPS for US customers, Canada Post for Canadians
If your country is not included in
Services Scope, please contact us
and we will find the best delivery method for you. There
are other shipping ways for your choice
For the most urgent orders, you could choose DHL. Delivery usually occurs 1-2 weeks after
the package has shipped. DHL is the fastest but also the most expensive shipping option we
TPD delivery way is the only one that is tax prepaid for orders shipping from China. You will
not have to pay the customs tax or VAT cost. TPD delivery is mainly for customers from
which will take 2 to 3 weeks.
* Services Scope
4. SF Express
It is the fastest and cheapest delivery method for customers living in China. The transit
typically 1 to 3 days. Contact us (email@example.com)
if you want to ship via SF Express and we'll quote for you.
MTS (Multimodal Transport Service) is by far the most economical and one of the most carefree shipping methods we offer. The packages travel by vessels (MTS-Sea) or air flight (MTS-Air) and then get delivered locally by an express company (FedEx or UPS). The transit time for MTS-Sea is 4 to 5 weeks, while that for MTS-Air is 2~4 weeks. Our company shares about half the shipping cost to make the MTS shipping fees more acceptable for most customers. No action is required by the customer since all of the clearance works are well handled for you.
For US customers, please note that we cannot ship to regions with a zip code starting with 00, 96, or 99 (Alaska, Hawaii, Puerto Rico, Guam, etc).
You could also choose TNT and FedEx express for your shipment.
North American Warehouse: For Customers in the USA and
We have wheel building warehouses in Canada and in the USA and both locations
Standard delivery is 3-6 days transit. For Canadian customers, we can ship with Canada Post
if you live in an area that is not effectively covered with UPS.
Currently, we only offer one shipping option for orders from the European Warehouse.
Our Global warehouse provides all items available online. The North America
warehouse stocks popular products, which usually ship within 2 business days. Contact us if
the items you desire are not listed online.
(1) Are the products available in North America?
When you see two options on the 'BUYING OPTIONS' product page, it means this particular item
is available in both the Global & North American warehouses. If you only see one
option listed, this item is only available in that listed warehouse.
(2) Which hubs are available where?
- Global stocks Novatec, Bitex, Hope, DT Swiss, Industry Nine, Carbon Ti, Chris King, and
Contact us if you want a special order.
- North American warehouse builds with Industry Nine, Hope, DT Swiss, and Onyx hubs.
- European warehouse builds with DT Swiss 240 Ratchet EXP hubs.
Your local authorities may charge duty and tax which is beyond our control. However, orders
within Canada will have the appropriate tax charged because our North American office is
located in Canada.
(1) Global orders
USD30 wheel building fee per wheelset.
(2) North America orders
USD50 wheel building fee per wheelset. USD20 warehouse transfer fee per rim or USD40 per
(3) European orders
Wheel building fee: $30 USD/set
Warehouse transfer cost: $80 USD/set
We accept PayPal, L/C, T/T, Western Union, and Money Gram. Canadian orders can also be paid
via e-transfer. Some of these methods require payment fees.
-- PayPal and credit cards: 3.5% of the order amount.
-- Bank transfer: USD45 bank fee added to your order. The fee from your bank will vary.
-- Western Union: No fees.
We are responsible for collecting and remitting tax on behalf of Canadians who purchase from
North American warehouse (located in Canada). We charge the appropriate tax rate for your
Province/Territory. Canadian customers who purchase from the Global location (Chinese
not charged because the tax is collected by the shipping company upon customs clearance.
The product availability can be viewed on the "Overview" of the buying option area. If the
item is in stock it will typically ship within two business days. Not in stock items
typically require 3~4 weeks to ship. Fat bike rims and wheelsets may take longer.
(2) North American orders
Items that are not wheelsets typically ship within 1~2 business days. If hubs are in stock, a
wheelset typically ships in 2~3 business days. Special order or out of stock hubs will take
longer. Keep in mind that all of our wheelsets are customized to your selections, often
requiring additional build time. If you need a product quickly, please contact us to confirm
the availability of your desired hub color or leave us a note when checking out.
**Our average wheelset build time is 3 weeks at the moment. We are working hard to bring
down to 1 week as soon as possible. However, increased sales coupled with more challenging
times from our suppliers leads to more erratic lead times. Rim orders can ship within 2-3
business days if we have the items in stock. If you are in a rush, please leave a note at
checkout or e-mail us at firstname.lastname@example.org to discuss.
Your items typically ships in 2 days after ordering. Out-of-stock items may take longer.
Currently, the only available shipment method online is EMS. Usually, it will take 7~10 days
to arrive worldwide. Please contact us if your country is not listed or you want to ship
with other shipment methods (DHL, Tax-Prepaid Delivery, etc.). Learn more details of those
shipping options under the Delivery Methods page.
We ship to most locations with UPS, and the level of shipping service can be selected
required at checkout.
We ship to E.U countries via DPD, with a transit time of about 1 week.
1. When you receive a package, it is best to open it up and check for damage before signing
for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it
has been handled roughly during transit. If there is no damage, then it is okay to sign for
the product. However, if there is damaged you need to report this on the delivery slip.
Alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light
Bicycle will re-arrange shipment within 10 business days after receiving the returned
If you sign for the package and do not report any damage then there is no recourse we can
have against the delivery company and, unfortunately, you would be responsible for
purchasing any replacement product.
2. If you did not inspect the product upon receipt but the product was significantly
damaged, please contact us within 7 days after signing and keep the original waybill,
packing boxes etc. The return request needs to be made by the customer. The shipping
company will provide customer compensation number. Please inform us of the compensation
number for delivery tracking.
Yes, all Light Bicycle packages have been covered by insurance for any damage or loss in
Contact us at once if this happened to you.
Can you ship to Mauritus?
We can ship to Mauritius island by FedEx, Are you looking for a fully built bike wheelset or just rims?
What product are you interested in at the moment?
Please leave your name here.
E-mail is required for further contact.
Please enter a message.
I am looking to buy just rims for my E-MTB Enduro bike ( Focus Sam2 ) First I would like to buy just rear one and I was looking RECON rim RM650BC05 All Mountain/Enduro --is this rims strong enough for my bike ( I am quite agressive rider) and how is with the delivery in my country Slovenia ( it is in European Union)
May i know your bike weight and rider weight? And the E-bike is E mid-motor, not hub motor. Right? We can check how much material we should add on RM650BC05 650B rims for you.
I am looking to buy recon pro xc MTB wheels on DT SWISS 240 hubs and Sapin spokes (not CX ray). I am in the UK....how long until they are delivered? Thanks
If you need mtb XC wheelset, can you let us know your weight/tire width? 29er or 650B? Do you ride aggressively? Then we can check which wheelset is better for you.
Do you guys ship to APO's? I live in Japan near a US Air Force base. I have an APO box:
PSC 76 Box 3265
APO AP 96319
It is okay to delivery to PO address by EMS delivery only. You can let us know your order specs and delivery address here. Then we can quote accordingly for you.
hi there, I'm keen on a set of:
RECON PRO WHEELSET AM927 All Mountain
Hope pro4 red, boost.
As I have a race in early april, would you have stock and how soon could you ship them?
1. We only have Hope pro 4 boost hubs in black that are in stock, if you want to have red hubs, it might take some time to order.
2. AM927 rims/wheels 29er ' production time is 2 weeks, another week of wheel truing nad building.
3. Can you provide the delivery address so I can confirm the shipping options and lead time to you accordingly?
Hi, I’m interested in a pair of 29 inches rims for xc, i would like to get a shipping quote to Mauritius island. Thanks
We can ship two 29er XC rims to Mauritius island by FedEx. We just sent the quotation through email. Please check.
Je m'apprête à commander des roues 27,5 complètes pour mon Fatbike, mes questions :
Devrais-je payer des frais de douanes si je demeure au Québec, Canada ?
À quel délai dois-je m'attendre pour la livraison ?
Merci Bonne journée !
Which wheelset and hope hubs do you like? Then we can check whether we have them in stock or not.
Quelle paire de roues et moyeux Hope aimez-vous? Ensuite, nous pouvons vérifier si nous les avons en stock ou non.
I ordered a RECON PRO WHEELSET AM927 All Mountain complete wheelset. The order has shipped. Are the wheels pre-built?
yes, the hubs and spokes are laced on the wheelset 29er. You can mount the rim tape and tires directly onto the wheels.
Hi, what’s the typical shipping cost for a pair of 29er carbon wheelset to Singapore?
Normally, delivery to Singapore will take a week or so. But, the actual process might be different than expected sometimes given the current situation.
Meanwhile, I would have to know which item you are interested in to confirm whether if it's in stock for 29er wheelset, if not, the production can take from 2-5 weeks depends on the rim options you want.
Hello, I'm looking to buy a pair of 29 XC rims, would you be able to ship to Chile? If so, how much would it cost?
Thanks in advance
we can ship to Chile as well.
But the shipping cost is very high at this covid-19 situation, considering only the FedEx is available now. We just quoted through email for your check for one pair of 29er XC rims delivery cost. Please check.
Hi, it is possible send wheels via TPD to Slovakia or not? Thanks for answer
Yes, we can ship to Slovakia by TPD, tax included. Which bike wheels do you prefer?
Hello, do you still offer pre-paid tax/duty to Europe?
If you do, how much would these cost, all fees included?
Yes, we do offer TPD for European countries, tax prepaid delivery. You can get the delivery cost on the cart when you fill out the destination country after check out.
I want to make a set of wheels with a 2:1 spoke pattern on the rear wheel. That's 16 spokes on the driveside and 8 on the other. Is it possible to order that from you?
Yes, we can build the 2:1 rear road wheel 700C for you. What hub do you like to build with? Will Bitex hubs work for you?
Hello LB! Before I order, I wanted to check if your FALCON PRO AR35 disc Road/CX/Gravel RIM ONLY are delayed with the worldwide bike part shortage? Rim only, 28 hole specifically, shipping to US. Thank you!
Yes, our AR35 700C disc rims are okay to ship world wide. The current situation is making the shipping very hard. However, we come up with solutions for US packages. You can read more from the post we recently updated https://www.lightbicycle.com/newsletter/MTS-Multimodal-Transport-Shipping-From-China-to-US.html.
The MTS will take a longer time for delivery, approximately 4-6 weeks. But at a very low cost. Only 20 something for one wheelset to the US. You can compare MTS with FedEx when you checkout. Most people who don't have a strict time request go with MTS option, people want the wheels/rims faster to choose the FedEx option.
I was going too ask if u had 20 x 110 dt swiss 240 hub that u could put on a wheel for me me if I decide too buy wheel set.
Currently, we do not have 240S with 20*110mm size. Is it Hope or Onyx or Industry Nine hub okay? Is it 20*110mm old DH or super boost size?What about rear hub size? Which wheelset mtb model you like? 29er or 650B?
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Feel free to leave a comment if you have any questions or suggestions on our products or other issues.
DONE & SUBMIT