Shipping - light-bicycle Light-Bicycle

Ship from China

China warehouse: for global customers
Delivery Way	delivery time(d)	Need Tax?
EMS	5~10	Yes
DHL	3~5	Yes
TPD (Tax Prepaid)	7~12	No
TNT	3~8	Yes
Fedex	3~5	Yes

Affected by the ongoing pandemic, the transit time of international freight is longer than usual (see the chart). Please contact us ( sales@lightbicycle.com ) for more details on shipping to your country.

Once you receive the notification from customs or the shipping company to do customs clearance or pay a customs fee, you could contact us to provide you with the invoice file or phone number to proceed.

1. EMS

Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 5 to 10 days to arrive once shipped. Your local post company will handle the final delivery (USPS for US customers, Canada Post for Canadians etc.)

*Services Scope

A: Argentina, Australia, Austria
B: Bangladesh, Belgium, Belarus, Brazil
C: Canada, China, Colombia, Croatia, Cuba, Czech Republic
D: Denmark
E: Egypt, Estonia, Ethiopia
F: Finland, France
G: Germany, Greece
H: Hong Kong, Hungary
I: India, Indonesia, Italy, Iran, Ireland, Israel
J: Japan, Kenya, Kuwait
L: Laos, Latvia, Luxembourg
M: Madagascar, Macao, Malaysia, Mali, Mexico, Morocco
N: Netherlands , New Zealand, Nepal, Niger, Nigeria, Norway
P: Pakistan, Panama, Peru, Philippines, Poland
R: Romania, Portugal, Rwanda, Russia
S: Saudi Arabia, Singapore, South Africa, South Korea,, Sri Lanka, Spain, Sweden, Switzerland
T: Thailand, Taiwan, Turkey
U: United Arab Emirates, United States, UK(Britan)
V: Vietnam

If your country is not included in international EMS Services Scope, please contact us and we will find the best delivery method for you. There are other shipping ways for your choice

2. DHL

For the most urgent orders, you could choose DHL. Delivery usually occurs within 5 days after the package has shipped. DHL is the fastest but also the most expensive shipping option we have.

3. TPD

TPD delivery way is the only one that is tax prepaid for orders shipping from China. You will not have to pay the customs tax or VAT cost. TPD delivery is mainly for customers from Europe, It will take around 7~12 days.

* Services Scope

A: Austria
B: Belgium, Bulgaria
C: Croatia, Cyprus, Czech Republic
D: Denmark
E: Estonia
F: Finland, France
G: Germany, Greece
H: Hungary
I: Italy, Ireland
L: Latvia, Luxembourg, Lithuania
M: Malta
N: Netherlands
P: Poland, Portugal
R: Romania
S: Slovenia, Spain, Sweden
U: United Kingdom

4. S.F express

For customers in China, S.F express is the fastest and cheapest delivery way for shipment. The package will arrive within 1~3 days.

You could also choose TNT and FedEx express for your shipment.

Ship from North America

North America warehouse: for America and Canadian customers only
Delivery Way	delivery time(d)	Need Tax?
UPS	3~6, Express Options	No

We have wheel building warehouses in Canada and in the USA and both locations use UPS. Standard delivery is 3-6 days transit. For Canadian customers, we can ship with Canada Post if you live in an area that is not effectively covered with UPS.

Products

Our Global warehouse provides all items available online. The North America warehouse stocks popular products, which usually ship within 2 business days. Contact us if the items you desire are not listed online.

(1) Are the products available in North America?

When you see two options on the 'BUYING OPTIONS' product page, it means this particular item is available in both the Global & North American warehouses. If you only see one warehouse option listed, this item is only available in that listed warehouse.

(2) Which hubs are available where?

-- Global offers Novatec, Hope, DT SWISS, Tune, Bitex, Extralite, and Carbon Ti. Contact us if your desired hub is not listed.

-- North America offers Industry Nine, Hope, Chris King, DT SWISS, and Onyx hubs.

Lead Time

(1) Global orders

The product availability can be viewed on the "Overview" of the buying option area. If the item is in stock it will typically ship within two business days. Not in stock items typically require 1~2 weeks to ship. Fat bike rims and wheelsets may take longer.

(2) North American orders

Items that are not wheelsets typically ship within 1~2 business days. If hubs are in stock, a wheelset typically ships in 2~3 business days. Special order or out of stock hubs will take longer. Keep in mind that all of our wheelsets are customized to your selections, often requiring additional build time. If you need a product quickly, please contact us to confirm the availability of your desired hub color or leave us a note when checking out.

Shipping Options

(1) Global orders

Currently, the only available shipment method online is EMS. Usually, it will take 7~10 days to arrive worldwide. Please contact us if your country is not listed or you want to ship with other shipment methods (DHL, Tax-Prepaid Delivery, etc.). Learn more details of those shipping options under the Delivery Methods page.

(2) North American orders

We ship to most locations with UPS, and the level of shipping service can be selected required at checkout.

Do Inspect the Package When you Sign.

1. When you receive a package, it is best to open it up and check for damage before signing for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it has been handled roughly during transit. If there is no damage, then it is okay to sign for the product. However, if there is damaged you need to report this on the delivery slip. Alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light Bicycle will re-arrange shipment within 10 business days after receiving the returned package. If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.

2. If you did not inspect the product upon receipt but the product was significantly damaged, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by the customer. The shipping company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.

COMMENTS

Leonard 2020/03/18

Hi do you know if it's possible to make 2 rims 55 deep 25 wide UD layup with a satin finish so a light shine NOT gloss for rim brake and textured brake surface?

LightBicycle 2020/03/19

Hi Leonard, 1. Yes, we can make R55 road rims(17.9mm internal/25mm outer width, 55mm depth) in a satin finish for you. There will be no extra cost. 2. As for the brake surface, do you mean you like our current graphene groove brake surface ? Thanks, Lightbicycle

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Jireh 2020/03/02

Hi, I am hoping to order the WR45 disk tubeless (flyweight) in 24 Hole and 32 Holes. Are you able to accommodate this order? What is the expected delivery date if I placed the order on March 2, 2020? Thank you, Jireh

LightBicycle 2020/03/02

Hi Jireh, Yes, we can make the WR45 disc rims (25mm internal/32mm outer width, 45mm depth) in 24 holes and 32 holes for you. Do you like rims only or complete wheelset disc 700C? Thanks, Lightbicycle

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Clifton 2020/01/26

How long does it take to ship a pair of rims to the United States? Thank you, Clifton Fong

LightBicycle 2020/01/28

Hi Clifton, Which rims are you interested in? 700C rim brake rims or road disc or mountain bike rims? Then we can check whether we have them in stock. If we have them in stock, it takes around 7~10 days to arrive USA by EMS delivery, or it takes around 4~5days ship from Our North American warehouse to your address by UPS delivery. If we do not have them in stock, it takes around 12 days for manufacturing, and another 7~12 days by EMS delivery. Thanks, Lightbicycle

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Emmanuel 2020/01/22

Hi , Could you please let me know what would be the delivery cost in TPD to the republic of Ireland for a pair of 700c carbon clincher road wheels 45 mm deep ? Thank you. Emmanuel

LightBicycle 2020/01/23

Hi Emmanuel, The TPD delivery cost is USD155 for one wheelset to Ireland, tax included(You will not have to deal with customs).For 700C road wheels 45mm deep, do you like disc or non disc? What hubs and spokes do you prefer?You can list your wheelset specs here, we can work on invoice accordingly for you if you are ready to order. Thanks, Lightbicycle

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Sebastian 2019/12/03

Hello, what will be the total cost of 2 rims RM29C19 (front and rear), delivery to Poland in Tax Prepaid Duty?

LightBicycle 2019/12/04

Hi Sebastian, We just sent you the total cost for these two 29er bike rims including tax to your email address. Please check. Thanks, Lightbicycle

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julien 2019/11/24

Hi, does TPD also include antidumping taxes ? Do you confirm with TPD I won't have to pay any extra cost ?

LightBicycle 2019/11/25

Hi Julien, Yes, TPD delivery includes tax. You will not have to deal with France customs or pay any tax. The package will arrive your address directly.Which bike rims or wheels are you interested in? We can quote accordingly for you. Thanks, Lightbicycle

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matt 2019/11/09

Hi I was just about to purchase a wheelset from you only to find that you dont deliver to Brunei. Any reason? Can you? I am also considering distribution of your products in Brunei, Can you help/advise if this is an option/opportunity. Many Thanks Matt Venn

LightBicycle 2019/11/09

Hi Matt, Thanks for your reaching out! We do can ship wheelset to Brunei. Which wheelset are you interested in? mountain bike 29er or road disc wheels? Thanks, Lightbicycle

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Paul 2019/10/18

Please can you advise shipping costs to Sydney, Australia. I am interested in https://www.lightbicycle.com/700C-V-shape-46mm-depth-hand-built-carbon-road-wheels---28mm-wide-and-tubeless-compatible.html Thx

LightBicycle 2019/10/19

Hi Paul, How many do you like for this 28mm wide 700C rim brake wheelset? Then we can get the delivery cost accordingly for you. It is USD58 for one road wheelset to Australia by EMS delivery. Thanks, Lightbicyle

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Baisampayan 2019/09/27

Hi, I am looking to buy 25mm wide 50mm deep carbon wheelset. Do you ship to India? If so, can it be done via TPD? How much tax do I have to pay as duty? If not do you have any idea how much customs I would have to pay while getting the items from customs. Alternately, you can also ship it to Munich and I can get it from there also. How much custom tax do I have to pay for shipping it to Munich? Thanks. Baisam

LightBicycle 2019/09/28

Hi Baisam, Yes, it is okay to ship road 25mm wide wheelset to India by EMS or DHL delivery. But the tax does not include. We just sent you a quotation through email. Please check. Thanks, Lightbicycle

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Steven 2019/08/27

Hello, I am trying to see about getting a 26er Item No. RM26C02, with 36H hole count, Matte finish, weave UD, no decal, no valve stem, no tubless tape. I live in the USA, in California. Is this item available from a North American warehouse? If not, how long would it take to get to California if I ordered one tomorrow. Thank you.

LightBicycle 2019/08/28

Hi Steven, Sorry that we don't have the rim you want (RM26C02, 23mm inner/30mm outer width, UD, matte, 36H) 26er bike rim in stock, Global or the North American warehouse. 36H is not a common request rim spoke count. The rim will be arranged for manufacturing when you order is in place, the manufacturing process will take 12 days, and another 7~10 days for shipping and delivery to your door. Will this be ok with you? Thanks, Lightbicycle

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