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Ship from China

China warehouse: for global customers
Delivery Way	Delivery Time	Need Tax?
EMS	5~10 days	Yes
DHL	3~5 days	Yes
TPD (Tax Prepaid)	4~6 weeks	No
TNT	3~8 days	Yes
Fedex	3~5 days	Yes
MTS	4~6 weeks	No

Affected by the ongoing pandemic, the transit time of international freight is longer than usual (see the chart). Please contact us ( sales@lightbicycle.com ) for more details on shipping to your country.

Once you receive the notification from customs or the shipping company to do customs clearance or pay a customs fee, you could contact us to provide you with the invoice file or phone number to proceed.

1. EMS

Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 5 to 10 days to arrive once shipped. Your local post company will handle the final delivery (USPS for US customers, Canada Post for Canadians etc.)

*Services Scope

A: Argentina, Australia, Austria
B: Bangladesh, Belgium, Belarus, Brazil
C: Canada, China, Colombia, Croatia, Cuba, Czech Republic
D: Denmark
E: Egypt, Estonia, Ethiopia
F: Finland, France
G: Germany, Greece
H: Hong Kong, Hungary
I: Indonesia, Italy, Iran, Ireland, Israel
J: Japan, Kenya, Kuwait
L: Laos, Latvia, Luxembourg
M: Madagascar, Macao, Malaysia, Mali, Mexico, Morocco
N: Netherlands , New Zealand, Nepal, Niger, Nigeria, Norway
P: Pakistan, Panama, Peru, Poland
R: Romania, Portugal, Rwanda, Russia
S: Saudi Arabia, Singapore, South Africa, South Korea,, Sri Lanka, Spain, Sweden, Switzerland
T: Thailand, Taiwan, Turkey
U: United Arab Emirates, United States, UK(Britan)
V: Vietnam

If your country is not included in international EMS Services Scope, please contact us and we will find the best delivery method for you. There are other shipping ways for your choice

2. DHL

For the most urgent orders, you could choose DHL. Delivery usually occurs within 5 days after the package has shipped. DHL is the fastest but also the most expensive shipping option we have.

3. TPD

TPD delivery way is the only one that is tax prepaid for orders shipping from China. You will not have to pay the customs tax or VAT cost. TPD delivery is mainly for customers from Europe, which will take 4 to 6 weeks.

* Services Scope

A: Austria
B: Belgium, Bulgaria
C: Croatia, Czech Republic
D: Denmark
E: Estonia
F: Finland, France
G: Germany, Greece
H: Hungary
I: Italy, Ireland
L: Latvia, Luxembourg, Lithuania
M: Malta
N: Netherlands
P: Poland, Portugal
R: Romania
S: Slovenia, Spain, Sweden
U: United Kingdom

4. S.F express

For customers in China, S.F express is the fastest and cheapest delivery way for shipment. The package will arrive within 1~3 days.

5. MTS

MTS is by far the most economical and one of the most carefree shipping methods we offer. The packages travel by vessels and then get delivered locally by an express company (FedEx or UPS), with a transit time of 4 to 6 weeks. Our company shares about half the shipping cost to make the MTS shipping fees more acceptable for most customers - in fact, the fee is even lower than that of EMS. No action is required by the customer since all of the clearance works are well handled for you.

MTS ships to most areas of the United States, except the regions with a zip code starting with 00, 96, or 99 (Alaska, Hawaii, Puerto Rico, Guam, etc). We will update as soon as MTS is available for other countries.

You could also choose TNT and FedEx express for your shipment.

Ship from North America

North America warehouse: for America and Canadian customers only
Delivery Way	delivery time(d)	Need Tax?
UPS	3~6, Express Options	No

We have wheel building warehouses in Canada and in the USA and both locations use UPS. Standard delivery is 3-6 days transit. For Canadian customers, we can ship with Canada Post if you live in an area that is not effectively covered with UPS.

Products

Our Global warehouse provides all items available online. The North America warehouse stocks popular products, which usually ship within 2 business days. Contact us if the items you desire are not listed online.

(1) Are the products available in North America?

When you see two options on the 'BUYING OPTIONS' product page, it means this particular item is available in both the Global & North American warehouses. If you only see one warehouse option listed, this item is only available in that listed warehouse.

(2) Which hubs are available where?

– Global stocks Novatec, Bitex, Hope, DT Swiss, Industry Nine, Carbon Ti, Chris King, and Tune. Contact us if you want a special order.

-- North American warehouse builds with Industry Nine, Hope, DT Swiss, and Onyx hubs.

Payment Fees

We accept PayPal, L/C, T/T, Western Union, and Money Gram. Canadian orders can also be paid via e-transfer. Some of these methods require payment fees.

-- PayPal and credit cards: 3.5% of the order amount.

-- Bank transfer: USD45 bank fee added to your order. The fee from your bank will vary.

-- Western Union: No fees.

GST/HST

We are responsible for collecting and remitting tax on behalf of Canadians who purchase from our North American warehouse (located in Canada). We charge the appropriate tax rate for your respective Province/Territory. Canadian customers who purchase from the Global location (Chinese warehouse) are not charged because the tax is collected by the shipping company upon customs clearance.

Lead Time

(1) Global orders

The product availability can be viewed on the "Overview" of the buying option area. If the item is in stock it will typically ship within two business days. Not in stock items typically require 3~4 weeks to ship. Fat bike rims and wheelsets may take longer.

(2) North American orders

Items that are not wheelsets typically ship within 1~2 business days. If hubs are in stock, a wheelset typically ships in 2~3 business days. Special order or out of stock hubs will take longer. Keep in mind that all of our wheelsets are customized to your selections, often requiring additional build time. If you need a product quickly, please contact us to confirm the availability of your desired hub color or leave us a note when checking out.

**Our average wheelset build time is 3 weeks at the moment. We are working hard to bring that down to 1 week as soon as possible. However, increased sales coupled with more challenging lead times from our suppliers leads to more erratic lead times. Rim orders can ship within 2-3 business days if we have the items in stock. If you are in a rush, please leave a note at checkout or e-mail us at sales@lightbicycle.com to discuss.

Shipping Options

(1) Global orders

Currently, the only available shipment method online is EMS. Usually, it will take 7~10 days to arrive worldwide. Please contact us if your country is not listed or you want to ship with other shipment methods (DHL, Tax-Prepaid Delivery, etc.). Learn more details of those shipping options under the Delivery Methods page.

(2) North American orders

We ship to most locations with UPS, and the level of shipping service can be selected required at checkout.

Do Inspect the Package When you Sign.

1. When you receive a package, it is best to open it up and check for damage before signing for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it has been handled roughly during transit. If there is no damage, then it is okay to sign for the product. However, if there is damaged you need to report this on the delivery slip. Alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light Bicycle will re-arrange shipment within 10 business days after receiving the returned package. If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.

2. If you did not inspect the product upon receipt but the product was significantly damaged, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by the customer. The shipping company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.

COMMENTS

James 2021/01/08

Hi, I’m interested in a pair of 29 inches rims for xc, i would like to get a shipping quote to Mauritius island. Thanks

LightBicycle 2021/01/08

Hi James, We can ship two 29er XC rims to Mauritius island by FedEx. We just sent the quotation through email. Please check. Thanks, Lightbicycle

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Denis 2020/12/16

Bonjour Je m'apprête à commander des roues 27,5 complètes pour mon Fatbike, mes questions : Devrais-je payer des frais de douanes si je demeure au Québec, Canada ? À quel délai dois-je m'attendre pour la livraison ? Merci Bonne journée !

LightBicycle 2020/12/18

Salut Denis, Which wheelset and hope hubs do you like? Then we can check whether we have them in stock or not. Quelle paire de roues et moyeux Hope aimez-vous? Ensuite, nous pouvons vérifier si nous les avons en stock ou non. Thanks, Lightbicycle

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Allan 2020/11/09

Hi, I ordered a RECON PRO WHEELSET AM927 All Mountain complete wheelset. The order has shipped. Are the wheels pre-built? Thanks, Allan

LightBicycle 2020/11/10

Hi Allan, yes, the hubs and spokes are laced on the wheelset 29er. You can mount the rim tape and tires directly onto the wheels. Thanks, Lightbicycle

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Roy 2020/11/08

Hi, what’s the typical shipping cost for a pair of 29er carbon wheelset to Singapore?

LightBicycle 2020/11/09

Hi Roy, Normally, delivery to Singapore will take a week or so. But, the actual process might be different than expected sometimes given the current situation. Meanwhile, I would have to know which item you are interested in to confirm whether if it's in stock for 29er wheelset, if not, the production can take from 2-5 weeks depends on the rim options you want. Thanks, Lightbicycle

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Ruben 2020/09/26

Hello, I'm looking to buy a pair of 29 XC rims, would you be able to ship to Chile? If so, how much would it cost? Thanks in advance

LightBicycle 2020/09/26

Hi Ruben, we can ship to Chile as well. But the shipping cost is very high at this covid-19 situation, considering only the FedEx is available now. We just quoted through email for your check for one pair of 29er XC rims delivery cost. Please check. Thanks, Lightbicycle

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Tomas 2020/09/11

Hi, it is possible send wheels via TPD to Slovakia or not? Thanks for answer

LightBicycle 2020/09/12

Hi Tomas, Yes, we can ship to Slovakia by TPD, tax included. Which bike wheels do you prefer? Thanks, Lightbicycle

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KN 2020/08/09

Hello, do you still offer pre-paid tax/duty to Europe? If you do, how much would these cost, all fees included? https://www.lightbicycle.com/site/share-cart?id=1949

LightBicycle 2020/08/10

Hi Sir, Yes, we do offer TPD for European countries, tax prepaid delivery. You can get the delivery cost on the cart when you fill out the destination country after check out. Thanks, Lightbicycle

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Dennis 2020/07/31

Hello, I want to make a set of wheels with a 2:1 spoke pattern on the rear wheel. That's 16 spokes on the driveside and 8 on the other. Is it possible to order that from you? Thanks.

LightBicycle 2020/08/01

Hi Dennis, Yes, we can build the 2:1 rear road wheel 700C for you. What hub do you like to build with? Will Bitex hubs work for you? Thanks, Lightbicycle

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Quinn 2020/07/13

Hello LB! Before I order, I wanted to check if your FALCON PRO AR35 disc Road/CX/Gravel RIM ONLY are delayed with the worldwide bike part shortage? Rim only, 28 hole specifically, shipping to US. Thank you!

LightBicycle 2020/07/13

Hi Quinn, Yes, our AR35 700C disc rims are okay to ship world wide. The current situation is making the shipping very hard. However, we come up with solutions for US packages. You can read more from the post we recently updated https://www.lightbicycle.com/newsletter/MTS-Multimodal-Transport-Shipping-From-China-to-US.html. The MTS will take a longer time for delivery, approximately 4-6 weeks. But at a very low cost. Only 20 something for one wheelset to the US. You can compare MTS with FedEx when you checkout. Most people who don't have a strict time request go with MTS option, people want the wheels/rims faster to choose the FedEx option. Thanks, Lightbicycle

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Troy 2020/07/09

I was going too ask if u had 20 x 110 dt swiss 240 hub that u could put on a wheel for me me if I decide too buy wheel set.

LightBicycle 2020/07/09

Hi Troy, Currently, we do not have 240S with 20*110mm size. Is it Hope or Onyx or Industry Nine hub okay? Is it 20*110mm old DH or super boost size?What about rear hub size? Which wheelset mtb model you like? 29er or 650B? Thanks, Lightbicycle

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