Shipping locations comparison
1.Products
--Global warehouse provides all items available online. Contact us if the items you desire is not listed online.
--For North America warehouse, we stock the most popular products, which usually ship within 2 business days.
For products that don't stock in the US or Canada, you can order from the China factory.
(1) How can you tell if the products is available in North America warehouse or not?
When you see below two options on the 'BUYING OPTIONS' at product page, it means this particular item is available in both Global & North America warehouse. If you only see one warehouse option listed, this item is only available in that listed warehouse.
(2) What hubs provided in different warehouses?
-- Global offers: Novatec, Hope, DT SWISS, Tune, Extralite, Carbon Ti, etc. Contact us if your desired hub is not listed.
-- North America offers Industry Nine hubs in 11 colors, Onyx hubs in over 20 color options.
2. TAX, Duty & brokerage fees
We don't charge any tax on any US or Global orders. Your local authorities may charge tax which is beyond our control. However, orders within Canada will have the appropriate tax charged because our North America office is located in Canada.
(1) Global orders
Duty and taxes may be charged by customs officials. Contact us for more details.
(2) The North America orders
-- USA orders: No duty or brokerage fees will be charged as we ship from within the US.
-- Canadian orders: No duty or brokerage fees will be charged as we will ship from our Canadian location.
3. Service Fees
(1) Global orders
We charge USD30 Wheel Building Fee per Wheelset.No Warehouse Transfer Fee per rim.
(2) The North America orders
--We charge USD50 wheel building fee for each wheelset. USD20 Warehouse Transfer Fee per rim Or USD40 per wheelset.
4. Payment Fees
(1) Global orders
We accept PayPal, L/C, T/T, Western Union and Money Gram for different needs. But there're payment fees required
depends on the payment method you choose.
-- PayPal and credit cards: 3.5% of the order amount.
-- Bank transfer: USD45 bank fee added to your order. The fee from your bank will vary.
-- Western Union: No fees.
(2) The North America orders
Light Bicycle North America absorb the payment fees on our end. We accept PayPal and major credit cards. Canadian can also pay with an e-transfer.
5. Lead Time
(1) Global orders
You can see the availability on the "Overview" on the buying option area. Typically, if the item Is in stock, we will ship your order within two business days. But if it's non-stock item, usually would need 1~2 weeks to ship. Fat bike rims and wheelset would take longer.
(2) The North America orders
Wheelsets with Industry Nine black hubs typically ship in 1~2 business days. Industry Nine colored hubs typically take 5~7 business days. But we do inventory small amounts of all colors. Wheelsets with Onyx hubs usually ship within a few days, whereas, Canadian orders typically take two weeks. Keep in mind that as all of our wheelsets are customized to your selections, there's additional time required until the wheelset is ready to ship If you need a product quickly, please contact us to confirm the availability of your desired hub color or leave us a note when checking out.
6. Shipping Options
(1) Global orders
Currently, the only available shipment method online is EMS. Usually, it will take 7~10 days to arrive at most countries around the world. Please contact us if you found your country is not listed or you want to ship with other shipment methods (DHL, Tax-Prepaid Delivery, etc.). Learn more details of those shipping methods from our support.
(2) The North America orders
We ship to most location with UPS and you can choose the level of shipping service required at checkout. The North America warehouse can only ship to Canada & the USA currently online. Contact us if you need to ship your items else North America courtiers.
| China warehouse: for global customers | ||
|---|---|---|
| Delivery Way | delivery time(d) | Need Tax? |
| EMS | 5~10 | Yes |
| DHL | 3~5 | Yes |
| TPD (Tax Prepaid) | 7~12 | No |
| TNT | 3~8 | Yes |
| Fedex | 3~5 | Yes |
| North America warehouse: for America and Canadian customers only | ||
| UPS | 3~6, Express Options | No |
Ship from China
Once you receive the notification from customs or the shipping company to do customs clearance or pay a customs fee, you could contact us to provide you with the invoice file or phone number to proceed.
EMS: Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 5 to 10 days to arrive once shipped. Your local post company will handle the final delivery (USPS for US customers, Canada Post for Canadians etc.)
International EMS Services Scope: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK(Britain), United Arab Emirates, United States, and Vietnam.
If your country is not included in International EMS Services Scope, please contact us and we will find the best delivery method for you. There are other shipping ways for your choice as below.
DHL: For the most urgent orders, you could choose DHL. Delivery usually occurs within 5 days after the package has shipped. DHL is the fastest but also the most expensive shipping option we have.
TPD: TPD delivery way is the only one that is tax prepaid for orders shipping from China. You will not have to pay the customs tax or VAT cost. TPD delivery is mainly for customers from Europe, It will take around 7~12 days.
TPD Services Scope: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Portugal, Spain, Sweden, United Kingdom, Netherlands, Poland, Romania, Slovakia, Bulgaria, Cyprus, Czech Republic,Estonia,Hungary,Latvia, Lithuania,Slovenia,Croatia.
S.F express: For customers in China, S.F express is the fastest and cheapest delivery way for shipment. The package will arrive within 1~3 days.
You could also choose TNT and FedEx express for your shipment.
Ship from North America
We have wheel building warehouses in Canada and in the USA and both locations use UPS. Standard delivery is 3-6 days transit. For Canadian customers, we can ship with Canada Post if you live in an area that is not effectively covered with UPS.
1. When you receive a package, it is best to open it up and check for damage before signing for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it has been handled roughly during transit. If there is no damage, then it is okay to sign for the product. However, if there is damaged you need to report this on the delivery slip. Alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light Bicycle will re-arrange shipment within 10 business days after receiving the returned package. If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.
2. If you did not inspect the product upon receipt but the product was significantly damaged, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by the customer. The shipping company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.
