AFFECTED BY THE COVID-19, THE TRANSIT TIME OF INTERNATIONAL FREIGHT IS LESS PREDICTABLE THAN USUAL. WE WILL UPDATE THIS CHART WHEN NECESSARY. PLEASE CONTACT US (SALES@LIGHTBICYCLE.COM) FOR MORE DETAILS ON SHIPPING TO YOUR COUNTRY IF YOU ARE TIME SENSITIVE.

Once you receive the notification from customs or the shipping company to do customs clearance or pay a customs fee, you could contact us to provide you with the invoice file or phone number to proceed.

1. EMS

Carbon rims and wheelsets are relatively large but lightweight, so they are most cost effective with EMS. Generally, it takes 5 to 10 days to arrive once shipped. Your local post company will handle the final delivery (USPS for US customers, Canada Post for Canadians etc.)

*Service Scope

If your country is not included in international EMS Services Scope, please contact us and we will find the best delivery method for you. There are other shipping ways for your choice

2. DHL

For the most urgent orders, you could choose DHL. Delivery usually occurs 1-2 weeks after the package has shipped. DHL is the fastest but also the most expensive shipping option we have.

3. TPD

TPD delivery way is the only one that is tax prepaid for orders shipping from China. You will not have to pay the customs tax or VAT cost. TPD delivery is mainly for customers from Europe, which will take 2 to 3 weeks.

* Services Scope

4. SF Express

It is the fastest and cheapest delivery method for customers living in China. The transit time is typically 1 to 3 days. Contact us (sales@lightbicycle.com) if you want to ship via SF Express and we'll quote for you.

5. MTS

MTS (Multimodal Transport Service) is by far the most economical and one of the most carefree shipping methods we offer. The packages travel by vessels (MTS-Sea) or air flight (MTS-Air) and then get delivered locally by an express company (FedEx or UPS). The transit time for MTS-Air is 4 to 6 weeks. Our company shares about half the shipping cost to make the MTS shipping fees more acceptable for most customers. No action is required by the customer since all of the clearance works are well handled for you.

For US customers, please note that we cannot ship to regions with a zip code starting with 00, 96, or 99 (Alaska, Hawaii, Puerto Rico, Guam, etc).

You could also choose TNT and FedEx express for your shipment.

We have wheel building warehouses in Canada and in the USA and both locations use UPS. Standard delivery is 3-6 days transit. For Canadian customers, we can ship with Canada Post if you live in an area that is not effectively covered with UPS.

Our Global warehouse provides all items available online. The North America warehouse stocks popular products, which usually ship within 2 business days. Contact us if the items you desire are not listed online.

(1) Are the products available in North America?

When you see two options on the 'BUYING OPTIONS' product page, it means this particular item is available in both the Global & North American warehouses. If you only see one warehouse option listed, this item is only available in that listed warehouse.

(2) Which hubs are available where?

- Global stocks Novatec, Bitex, Hope, DT Swiss, Industry Nine, Carbon Ti, Chris King, and Tune. Contact us if you want a special order.

- North American warehouse builds with Industry Nine, Hope, DT Swiss, and Onyx hubs.

- European warehouse builds with DT Swiss 240 Ratchet EXP hubs.

Your local authorities may charge duty and tax which is beyond our control. However, orders within Canada will have the appropriate tax charged because our North American office is located in Canada.

(1) Global orders

USD30 wheel building fee per wheelset.

(2) North America orders

USD50 wheel building fee per wheelset. USD20 warehouse transfer fee per rim or USD40 per wheelset.

(3) European orders

Wheel building fee: $30 USD/set

Warehouse transfer cost: $80 USD/set

We accept PayPal, L/C, T/T, Western Union, and Money Gram. Canadian orders can also be paid via e-transfer. Some of these methods require payment fees.

-- PayPal and credit cards: 3.5% of the order amount.

-- Bank transfer: USD45 bank fee added to your order. The fee from your bank will vary.

-- Western Union: No fees.

We are responsible for collecting and remitting tax on behalf of Canadians who purchase from our North American warehouse (located in Canada). We charge the appropriate tax rate for your respective Province/Territory. Canadian customers who purchase from the Global location (Chinese warehouse) are not charged because the tax is collected by the shipping company upon customs clearance.

(1) Global orders

The product availability can be viewed on the "Overview" of the buying option area. If the item is in stock it will typically ship within two business days. Not in stock items typically require 3~4 weeks to ship. Fat bike rims and wheelsets may take longer.

(2) North American orders

Items that are not wheelsets typically ship within 1~2 business days. If hubs are in stock, a wheelset typically ships in 2~3 business days. Special order or out of stock hubs will take longer. Keep in mind that all of our wheelsets are customized to your selections, often requiring additional build time. If you need a product quickly, please contact us to confirm the availability of your desired hub color or leave us a note when checking out.

**Our average wheelset build time is 3 weeks at the moment. We are working hard to bring that down to 1 week as soon as possible. However, increased sales coupled with more challenging lead times from our suppliers leads to more erratic lead times. Rim orders can ship within 2-3 business days if we have the items in stock. If you are in a rush, please leave a note at checkout or e-mail us at sales@lightbicycle.com to discuss.

(3) European orders

Your items typically ships in 2 days after ordering. Out-of-stock items may take longer.

(1) Global orders

Currently, the only available shipment method online is EMS. Usually, it will take 7~10 days to arrive worldwide. Please contact us if your country is not listed or you want to ship with other shipment methods (DHL, Tax-Prepaid Delivery, etc.). Learn more details of those shipping options under the Delivery Methods page.

(2) North American orders

We ship to most locations with UPS, and the level of shipping service can be selected required at checkout.

(3) European orders

We ship to E.U countries via DPD, with a transit time of about 1 week.

1. When you receive a package, it is best to open it up and check for damage before signing for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it has been handled roughly during transit. If there is no damage, then it is okay to sign for the product. However, if there is damaged you need to report this on the delivery slip. Alternatively, refuse the shipment and it will be returned back to Light Bicycle. Light Bicycle will re-arrange shipment within 10 business days after receiving the returned package. If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.

2. If you did not inspect the product upon receipt but the product was significantly damaged, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by the customer. The shipping company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.

Yes, all Light Bicycle packages have been covered by insurance for any damage or loss in shipping. Contact us at once if this happened to you.